| Publication type: | Article in scientific journal |
| Type of review: | Peer review (publication) |
| Title: | Does personalized information improve health plan choices when individuals are distracted? |
| Authors: | Kaufmann, Cornel Müller, Tobias Hefti, Andreas Boes, Stefan |
| DOI: | 10.1016/j.jebo.2018.03.013 |
| Published in: | Journal of Economic Behavior & Organization |
| Volume(Issue): | 149 |
| Page(s): | 197 |
| Pages to: | 214 |
| Issue Date: | 2018 |
| Publisher / Ed. Institution: | Elsevier |
| ISSN: | 0167-2681 |
| Language: | English |
| Subjects: | Health insurance; Decision under uncertainty; Limited attention |
| Subject (DDC): | 360: Social problems and social insurance |
| Abstract: | Choice-based health insurance systems allow individuals to select a health plan that fits their needs. However, bounded rationality and limited attention may lead to sub-optimal insurance coverage and higher-than-expected out-of-pocket payments. In this paper, we study the impact of providing personalized information on health plan choices in a laboratory experiment. We seek to more closely mimic real-life choices by randomly providing an incentivized distraction to some individuals. We find that providing personalized information significantly improves health plan choices. The positive effect is even larger and longer-lasting if individuals are distracted from their original task. In addition to providing decision support, receiving personalized information restores the awareness of the choice setting to a level comparable to the case without distraction thus reducing inertia. Our results indicate that increasing transparency of the health insurance system and providing tailored information can help individuals to make better choices and reduce their out-of-pocket expenditures. |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/8208 |
| Fulltext version: | Published version |
| License (according to publishing contract): | Licence according to publishing contract |
| Departement: | School of Management and Law |
| Appears in collections: | Publikationen School of Management and Law |
Files in This Item:
There are no files associated with this item.
Show full item record
Kaufmann, C., Müller, T., Hefti, A., & Boes, S. (2018). Does personalized information improve health plan choices when individuals are distracted? Journal of Economic Behavior & Organization, 149, 197–214. https://doi.org/10.1016/j.jebo.2018.03.013
Kaufmann, C. et al. (2018) ‘Does personalized information improve health plan choices when individuals are distracted?’, Journal of Economic Behavior & Organization, 149, pp. 197–214. Available at: https://doi.org/10.1016/j.jebo.2018.03.013.
C. Kaufmann, T. Müller, A. Hefti, and S. Boes, “Does personalized information improve health plan choices when individuals are distracted?,” Journal of Economic Behavior & Organization, vol. 149, pp. 197–214, 2018, doi: 10.1016/j.jebo.2018.03.013.
KAUFMANN, Cornel, Tobias MÜLLER, Andreas HEFTI und Stefan BOES, 2018. Does personalized information improve health plan choices when individuals are distracted? Journal of Economic Behavior & Organization. 2018. Bd. 149, S. 197–214. DOI 10.1016/j.jebo.2018.03.013
Kaufmann, Cornel, Tobias Müller, Andreas Hefti, and Stefan Boes. 2018. “Does Personalized Information Improve Health Plan Choices When Individuals Are Distracted?” Journal of Economic Behavior & Organization 149: 197–214. https://doi.org/10.1016/j.jebo.2018.03.013.
Kaufmann, Cornel, et al. “Does Personalized Information Improve Health Plan Choices When Individuals Are Distracted?” Journal of Economic Behavior & Organization, vol. 149, 2018, pp. 197–214, https://doi.org/10.1016/j.jebo.2018.03.013.
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.