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  2. School of Management and Law
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dc.contributor.authorKaufmann, Cornel-
dc.contributor.authorMüller, Tobias-
dc.contributor.authorHefti, Andreas-
dc.contributor.authorBoes, Stefan-
dc.date.accessioned2018-07-17T13:18:57Z-
dc.date.available2018-07-17T13:18:57Z-
dc.date.issued2018-
dc.identifier.issn0167-2681de_CH
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/8208-
dc.description.abstractChoice-based health insurance systems allow individuals to select a health plan that fits their needs. However, bounded rationality and limited attention may lead to sub-optimal insurance coverage and higher-than-expected out-of-pocket payments. In this paper, we study the impact of providing personalized information on health plan choices in a laboratory experiment. We seek to more closely mimic real-life choices by randomly providing an incentivized distraction to some individuals. We find that providing personalized information significantly improves health plan choices. The positive effect is even larger and longer-lasting if individuals are distracted from their original task. In addition to providing decision support, receiving personalized information restores the awareness of the choice setting to a level comparable to the case without distraction thus reducing inertia. Our results indicate that increasing transparency of the health insurance system and providing tailored information can help individuals to make better choices and reduce their out-of-pocket expenditures.de_CH
dc.language.isoende_CH
dc.publisherElsevierde_CH
dc.relation.ispartofJournal of Economic Behavior & Organizationde_CH
dc.rightsLicence according to publishing contractde_CH
dc.subjectHealth insurancede_CH
dc.subjectDecision under uncertaintyde_CH
dc.subjectLimited attentionde_CH
dc.subject.ddc360: Soziale Probleme und Sozialversicherungende_CH
dc.titleDoes personalized information improve health plan choices when individuals are distracted?de_CH
dc.typeBeitrag in wissenschaftlicher Zeitschriftde_CH
dcterms.typeTextde_CH
zhaw.departementSchool of Management and Lawde_CH
dc.identifier.doi10.1016/j.jebo.2018.03.013de_CH
zhaw.funding.euNode_CH
zhaw.originated.zhawYesde_CH
zhaw.pages.end214de_CH
zhaw.pages.start197de_CH
zhaw.publication.statuspublishedVersionde_CH
zhaw.volume149de_CH
zhaw.publication.reviewPeer review (Publikation)de_CH
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Kaufmann, C., Müller, T., Hefti, A., & Boes, S. (2018). Does personalized information improve health plan choices when individuals are distracted? Journal of Economic Behavior & Organization, 149, 197–214. https://doi.org/10.1016/j.jebo.2018.03.013
Kaufmann, C. et al. (2018) ‘Does personalized information improve health plan choices when individuals are distracted?’, Journal of Economic Behavior & Organization, 149, pp. 197–214. Available at: https://doi.org/10.1016/j.jebo.2018.03.013.
C. Kaufmann, T. Müller, A. Hefti, and S. Boes, “Does personalized information improve health plan choices when individuals are distracted?,” Journal of Economic Behavior & Organization, vol. 149, pp. 197–214, 2018, doi: 10.1016/j.jebo.2018.03.013.
KAUFMANN, Cornel, Tobias MÜLLER, Andreas HEFTI und Stefan BOES, 2018. Does personalized information improve health plan choices when individuals are distracted? Journal of Economic Behavior & Organization. 2018. Bd. 149, S. 197–214. DOI 10.1016/j.jebo.2018.03.013
Kaufmann, Cornel, Tobias Müller, Andreas Hefti, and Stefan Boes. 2018. “Does Personalized Information Improve Health Plan Choices When Individuals Are Distracted?” Journal of Economic Behavior & Organization 149: 197–214. https://doi.org/10.1016/j.jebo.2018.03.013.
Kaufmann, Cornel, et al. “Does Personalized Information Improve Health Plan Choices When Individuals Are Distracted?” Journal of Economic Behavior & Organization, vol. 149, 2018, pp. 197–214, https://doi.org/10.1016/j.jebo.2018.03.013.


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