Issue Date | Title | Involved Person(s) |
2019 | Kooperative Dienstleistungsentwicklung im Gesundheitswesen : die Umsetzung des Health-Value-Chain-Ansatzes | Angerer, Alfred; Kobler, Irene; Liberatore, Florian |
2019 | Sensitive to critical incidents : the development and validation of the Swiss CSI-HC : a client satisfaction measure for homecare services in Switzerland | Hollenstein, Eva; Schmelzer, Sarah; Liberatore, Florian |
2019 | The relevance of citizen co-creation for the effectiveness of public health campaigns : results from the evaluation of a HIV prevention campaign in Switzerland | Liberatore, Florian; Schmelzer, Sarah; Angerer, Alfred |
2019 | The development and validation of the Swiss CSI-HC : a client satisfaction measure for homecare services in Switzerland | Hollenstein, Eva; Schmelzer-Kriech, Sarah; Liberatore, Florian |
2019 | Applying the health complaints analysis tool (HCAT) to patient complaint data of patient interest organizations : a qualitative analysis using data from Switzerland | Schmelzer, Sarah; Kobler, Irene; Londina, Alla; Angerer, Alfred; Liberatore, Florian |
2018 | Management im Gesundheitswesen : die Schweiz | Angerer, Alfred; Liberatore, Florian |
2018 | LHT-BOK : lean healthcare transformation body of knowledge | Angerer, Alfred; Brand, Tim; Drews, Thomas; Hollenstein, Eva; Liberatore, Florian; Rüegg, Katja; Schmidt, Robin; Vetterli, Christophe; Angerer, Alfred |
2018 | “Getting the two to dance” : how intra-organizational readiness fosters collaboration quality between hospitals and health insurance providers | Angerer, Alfred; Schmidt, Robin; Brand, Tim; Liberatore, Florian |
2017 | One cert fits all? : challenges of assessing care excellence in health organizations : insights from the research project “Swiss care excellence certificate” | Liberatore, Florian; Hollenstein, Eva; Kriech, Sarah; Betschon, Elsbeth; Hahn, Sabine; Angerer, Alfred |
2016 | Job satisfaction is not enough : how ownership-status related beliefs affect job retention of German medical executives | Liberatore, Florian |
2016 | Spread the word : a replication and theoretical extension of a Word-of-Mouth model of consumer behavior with regard to the context of HIV prevention campaigns | Brand, Tim; Liberatore, Florian; Hollenstein, Eva; Angerer, Alfred |
2016 | Ja, wir wollen! : Impulse zu ökologischer Nachhaltigkeit kommen von unten | Brand, Tim; Liberatore, Florian; Borer, Stefan |
2016 | Still lost in transformation? : a literature review on the scientific support of lean health care transformations | Angerer, Alfred; Liberatore, Florian; Brand, Tim |
2016 | The impact of sanction fear on prosocial intentions using the example of clinical training | Angerer, Alfred; Liberatore, Florian; Hollenstein, Eva |
Oct-2014 | The patient perspective of clinical training : an empirical study about patient motives to participate | Liberatore, Florian; Gebele, Christoph; Tscheulin, Dieter |