Title: One cert fits all? : challenges of assessing care excellence in health organizations : insights from the research project “Swiss care excellence certificate”
Authors : Liberatore, Florian
Hollenstein, Eva
Kriech, Sarah
Betschon, Elsbeth
Hahn, Sabine
Angerer, Alfred
Conference details: EURAM European Academy of Management Conference, Glasgow, 21-24 June 2017
Publisher / Ed. Institution : University of Strathclyde
Issue Date: 21-Jun-2017
License (according to publishing contract) : Licence according to publishing contract
Type of review: Peer review (Abstract)
Language : English
Subjects : Certification; Quality of care
Subject (DDC) : 362: Health and social services
Abstract: There is an increasing relevance of quality management certifications for health care organizations to assess, improve and communicate their quality of care. However, certification procedures, such as ISO, applied to the health care sector were originally developed for the manufacturing industry. Therefore, the focus of their assessments lies in the management systems of organizations that are criticized for being too generic. However, medical and care services constitute the main value creation of a health care provider. Consequently, a quality certification should focus on the quality of the medical treatment and care procedures and standards. Several authors indicate a lack of research on such care-specific certification procedures. This article demonstrates the need for a high quality of care certification, discusses the seven key challenges in the development of a Swiss certificate for care excellence and provides an outlook of the ongoing government-funded project “Swiss care excellence certificate”.
Departement: School of Management and Law
Organisational Unit: Winterthur Institute of Health Economics (WIG)
Publication type: Conference Other
ISSN: 2466-7498
URI: https://digitalcollection.zhaw.ch/handle/11475/12721
Appears in Collections:Publikationen School of Management and Law

Files in This Item:
There are no files associated with this item.


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.