Issue Date | Title | Involved Person(s) |
2015 | “You can’t teach a grumpy dog new tricks” : the interplay between employee satisfaction and lean transformation practices affecting hospital performance – findings from the swiss hospital market | Angerer, Alfred; Meier, Flurina; Drevs, Florian |
2015 | Bevor der Patient ins Krankenhaus kommt : Informations- und Entscheidungswege des Patienten | Drevs, Florian; Gebele, Christoph |
2015 | Customer perception of strikes in the transportation sector : an analysis of MWOM | Seemann, Ann Kathrin; Gebele, Christoph; Wernet, Christin; Lindenmeier, Jörg; Liberatore, Florian |
2015 | Prozessoptimierung in der öffentlichen Verwaltung | Angerer, Alfred; Brand, Tim; Drevs, Florian |
2015 | Crocodile marketing : an experimental investigation into the effects of “Crocodile-Tear” apologies on patient loyalty intentions | Dietrich, Martin; Drevs, Florian; Lindenmeier, Jörg; Renner, Simone; Seemann, Ann-Kathrin; Tscheulin, Dieter K. |
2015 | Herausforderungen und Chancen von Umkehrhypotheken als hybrides Fundraising-lnstrument | Liberatore, Florian; Gebele, Christoph; Ben Shlomo, Jonathan |