| Publication type: | Conference paper |
| Type of review: | Peer review (publication) |
| Title: | A method to benchmark Swiss hospital catering |
| Authors: | Hofer, Susanne Honegger, Franziska Züger, Gabriela |
| Published in: | International Journal of Facility Management |
| Proceedings: | IFMA Academic & Research Track Proceedings World Workplace Conference in Philadelphia |
| Volume(Issue): | 4 |
| Conference details: | IFMA's World Workplace Conference, Philadelphia, USA, 2-4 October 2013 |
| Issue Date: | 2013 |
| Publisher / Ed. Institution: | Georgia Institute of Technology |
| ISSN: | 2150-3303 |
| Language: | English |
| Subjects: | Hospital; Benchmark |
| Subject (DDC): | 362.11: Hospitals and related institutions 640: Home economics and family living |
| Abstract: | Switzerland ranks high on the OECD list of total health expenditures expressed as a percentage of the GDP, which is led by the United States (OECD, 2011). But in contrast to the US, where healthcare costs are already economically driven, the Swiss healthcare sector has benefited from a laissez-faire attitude in a situation where hospitals were paid for their services retrospectively, most of the time at whatever price they charged (Fetter, 1991). This attitude is now due to change as, since 2012, Switzerland also reimburses hospital costs through a diagnosis-related group system (DRG). This change forces hospitals to enhance cost transparency as a basis for operating in an increasingly restrictive financial environment. Decision makers need cost transparency and benchmark data to have a basis for argumentation and detect efficiency potential. This also affects supporting services, including hospital catering. To provide a basis for cost transparency and benchmarking activities, current process and cost situations in Swiss hospitals needed to be examined. This study set out to explore how existing sources of process and cost information can be used as a basis for benchmarking activities across hospitals and the cost of meals per patient per day in Swiss hospitals. The study used a methodological approach to establish a benchmarking opportunity for Swiss hospital catering. |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/6223 |
| Fulltext version: | Published version |
| License (according to publishing contract): | Licence according to publishing contract |
| Departement: | Life Sciences and Facility Management |
| Organisational Unit: | Institute of Facility Management (IFM) |
| Published as part of the ZHAW project: | Value of Support x 2 |
| Appears in collections: | Publikationen Life Sciences und Facility Management |
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Hofer, S., Honegger, F., & Züger, G. (2013). A method to benchmark Swiss hospital catering [Conference paper]. International Journal of Facility Management, 4.
Hofer, S., Honegger, F. and Züger, G. (2013) ‘A method to benchmark Swiss hospital catering’, in International Journal of Facility Management. Georgia Institute of Technology.
S. Hofer, F. Honegger, and G. Züger, “A method to benchmark Swiss hospital catering,” in International Journal of Facility Management, 2013, vol. 4.
HOFER, Susanne, Franziska HONEGGER und Gabriela ZÜGER, 2013. A method to benchmark Swiss hospital catering. In: International Journal of Facility Management. Conference paper. Georgia Institute of Technology. 2013
Hofer, Susanne, Franziska Honegger, and Gabriela Züger. 2013. “A Method to Benchmark Swiss Hospital Catering.” Conference paper. In International Journal of Facility Management. Vol. 4. Georgia Institute of Technology.
Hofer, Susanne, et al. “A Method to Benchmark Swiss Hospital Catering.” International Journal of Facility Management, vol. 4, Georgia Institute of Technology, 2013.
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