Publication type: Conference paper
Type of review: Peer review (publication)
Title: Catering Benchmark of Swiss Hospitals
Authors: Züger, Gabriela
Hofer, Susanne
Published in: International Journal of Facility Management
Proceedings: IFMA Academic & Research Track Proceedings World Workplace Conference in Denver
Volume(Issue): 6
Conference details: IFMA's World Workplace Conference, Denver, USA, 7-9 October 2015
Issue Date: 2015
Publisher / Ed. Institution: Georgia Institute of Technology
ISSN: 2150-3303
Language: English
Subjects: Healthcare; Catering
Subject (DDC): 362.11: Hospitals and related institutions
640: Home economics and family living
Abstract: Switzerland’s healthcare system is, according to the Organisation for Economic Co-operation and Development (OECD) ranking, one of the most expensive in the world. These high costs are related to an excellent healthcare system which is perceived as patient-friendly and easily accessible. In order to gain more transparency, as well as to enhance efficiency and effectiveness, Switzerland introduced the DRG based remuneration DRG (Diagnosis Related Group) system in 2012. This remuneration system for hospital financing with lump sum compensation payments is called Swiss DRG, because the country-specific factors were taken into account. According to the European understanding, Facility Management (FM) also contains soft factors, i.e. services, and account for one third of the total hospital costs. Of these, catering costs rank second. In addition, catering is an important image factor for the hospital. To enhance transparency in order to be more efficient and effective within the catering service, a benchmarking platform for Swiss hospitals has been developed. This paper provides findings from 23 benchmarking key figures based on 39 hospitals. The methodology is based on a multi-method quantitative study design based on the pragmatism paradigm conducted via survey research with the FM departments in these hospitals. Data collection was done with a benchmarking platform mainly based on a quantitative questionnaire followed by unstructured interviews. The results show for the first time a comprehensive view of the current situation of Swiss hospital catering and trends spanning multiple hospitals are identified.
Fulltext version: Published version
License (according to publishing contract): Licence according to publishing contract
Departement: Life Sciences and Facility Management
Organisational Unit: Institute of Facility Management (IFM)
Published as part of the ZHAW project: Hotellerie Benchmark im Gesundheitswesen: Entwicklung Reinigungsbenchmark
Appears in collections:Publikationen Life Sciences und Facility Management

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Züger, G., & Hofer, S. (2015). Catering Benchmark of Swiss Hospitals [Conference paper]. International Journal of Facility Management, 6.
Züger, G. and Hofer, S. (2015) ‘Catering Benchmark of Swiss Hospitals’, in International Journal of Facility Management. Georgia Institute of Technology.
G. Züger and S. Hofer, “Catering Benchmark of Swiss Hospitals,” in International Journal of Facility Management, 2015, vol. 6.
ZÜGER, Gabriela und Susanne HOFER, 2015. Catering Benchmark of Swiss Hospitals. In: International Journal of Facility Management. Conference paper. Georgia Institute of Technology. 2015
Züger, Gabriela, and Susanne Hofer. 2015. “Catering Benchmark of Swiss Hospitals.” Conference paper. In International Journal of Facility Management. Vol. 6. Georgia Institute of Technology.
Züger, Gabriela, and Susanne Hofer. “Catering Benchmark of Swiss Hospitals.” International Journal of Facility Management, vol. 6, Georgia Institute of Technology, 2015.

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