Title: A method to benchmark cleaning services in Swiss hospitals
Authors : Honegger, Franziska
Hofer, Susanne
Züger, Gabriela
Betschart, Madeleine
Published in : International Journal of Facility Management
Proceedings: IFMA academic & research track Proceedings World Workplace Conference in Denver
Volume(Issue) : 6
Pages : 1
Conference details: World Workplace Conference, Denver, 2015
Publisher / Ed. Institution : Georgia Institute of Technology
Issue Date: 2015
License (according to publishing contract) : Licence according to publishing contract
Type of review: Peer review (Publication)
Language : English
Subject (DDC) : 362: Health and social services
658.2: Facility Management
Abstract: Background: In Switzerland, hospitals are now forced to improve their cost transparency to deal with a tightening financial environment. Decision makers demand benchmark data in order to detect efficiency potential. As part of the supporting services, cleaning services are also affected by that. However, up until now there has been no benchmarking opportunity for cleaning services in hospitals. Purpose: This paper is about the research being applied to develop a benchmark methodology for cleaning services in hospitals. Methodology: Mixed methods design within a traditional qualitative research design, underpinned by the pragmatism paradigm and a primarily inductive approach. The inquiry strategy was a mixed methods case study. Case study entity is seven hospital FM departments where the bounded system of cleaning services was focused on. Data collection methods include document research, semi-structured expert discussions, and a quantitative questionnaire. Data was primarily analysed thematically. Results: 21 clearly defined base numbers leading to informative 12 key figures (KPI’s) were developed according to practitioners’ needs. Additionally, a detailed catalogue of weighted cleaning tasks was established in order to put the key figures into perspective. Conclusion: The research led to a rigorous method to benchmark cleaning services in Swiss hospitals. However the findings are mostly limited to quantitative figures and do not include qualitative attributes of cleaning services. Nevertheless the results are currently being implemented in practice where a first set of hospitals benchmark their cleaning services with figures of the year 2014.
Departement: Life Sciences und Facility Management
Organisational Unit: Institute of Facility Management (IFM)
Publication type: Conference Paper
ISSN: 2150-3303
URI: https://digitalcollection.zhaw.ch/handle/11475/6219
Published as part of the ZHAW project : Hotellerie Benchmark im Gesundheitswesen: Entwicklung Reinigungsbenchmark
Appears in Collections:Publikationen Life Sciences und Facility Management

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