Title: People make FM : an approach to professionalising FM services in a Swiss hospital
Authors : Honegger, Franziska
Hofer, Susanne
Proceedings: EuroFM Research Papers 2015
Pages : 237
Pages to: 242
Conference details: 14th EuroFM Research Symposium, Glasgow, Ireland, 1 - 3 June 2015
Editors of the parent work: Price, Ilfryn
Alexander, Keith
Publisher / Ed. Institution : European Facilities Management Network (EuroFM)
Issue Date: 2015
License (according to publishing contract) : Licence according to publishing contract
Type of review: Not specified
Language : English
Subjects : Hospital; Facility Management
Subject (DDC) : 362: Health and social services
658.2: Facility Management
Abstract: Purpose: This research sets out to explore non-nursing activities in a hospital, looking at when and whom performs them and how the quality of these non-nursing activities is controlled. The results were developed into a strategy paper to guide a major reorganisation process with the aim of professionalising Facility Management (FM) services. Hence this research focuses very much on the people who work in FM. Theory: FM in hospitals enables the core activities of medicine and nursing to operate. Skills-oriented allocation of work is essential. Defining the non-nursing activities, which can be carried out by staff reporting to the FM department, instead of by nursing staff, is one way of addressing nursing shortages. Design/methodology/approach: The research is based on a case study. Data collection methods included document research, structured non-participant observation on six specifically selected hospital wards, semi-structured expert interviews with nursing management from these wards, and expert discussions with representatives from both the nursing and the FM departments. Findings: The results show that FM tasks are performed differently in different wards. Because many processes and the responsibilities for performing the tasks involved in these processes are not defined, the quality of service depends on the people performing the tasks rather than any pre-defined standards. The issues highlighted by this research are addressed in a resultant strategy paper. Originality/value: The findings of this research provide a set of valuable arguments for professionalising FM services.
Departement: Life Sciences and Facility Management
Organisational Unit: Institute of Facility Management (IFM)
Publication type: Conference Paper
ISSN: 2411-1791
URI: https://digitalcollection.zhaw.ch/handle/11475/6217
Appears in Collections:Publikationen Life Sciences und Facility Management

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