Issue Date | Title | Involved Person(s) |
2008 | Maximizing service productivity through task routing rules | Ryder, Geoff; Heitz, Christoph; Ross, Kevin |
2008 | Flow-time estimation in dynamic job shops with priority scheduling using a hybrid modelling approach | Sigrist, Jörg; Heitz, Christoph |
2008 | Direct marketing of service contracts under autonomous customer dynamics | Heitz, Christoph; Hary, Ingo; Dettling, Marcel; Ruckstuhl, Andreas |
2008 | Modal vector fitting : a tool for generating rational models of high accuracy with arbitrary terminal conditions | Gustavsen, Bjørn; Heitz, Christoph |
2008 | The concept of shadow price to monetarize the intangible value of expertise | Fragniere, Emmanuel; Heitz, Christoph; Moresino, Franceso |
2008 | Knowledge management in call centers : how routing rules influence expertise and service quality | Heitz, Christoph; Ryder, Geoffrey; Ross, Kevin |