Title: New ways in patient catering : breakfast in Swiss hospitals becomes mobile
Authors : Züger, Gabriela
Ammann, Beatrice
Santis, Alejandro
Hofer, Susanne
Published in : International Journal of Healthcare Management
Publisher / Ed. Institution : Taylor & Francis
Issue Date: 2018
License (according to publishing contract) : Licence according to publishing contract
Type of review: Peer review (Publication)
Language : English
Subjects : Activity-based costing; Breakfast trolley; Facility management; Healthcare; Patient
Subject (DDC) : 362: Health and social services
658.2: Facility Management
Abstract: According to the OECD ranking, Switzerland has one of the most expensive healthcare systems in the world. In addition to other reasons, Switzerland introduced the remuneration system Swiss DRG four years ago in order to have an economically affordable healthcare system. Within this new remuneration system, transparency as well as efficiency and effectiveness are important principles. As the facility management is responsible for a third of the hospital costs and supports the core business, it has an important role in underpinning these principles. Currently, new ways of patient catering are being developed and tested. This research sets out to learn about the effects thereof. In order to do so, a mixed-method case study was carried out in three selected Swiss hospitals. The study has revealed that patient catering under new paradigms in order to become more efficient and closer to the needs of the patients is a challenge. The recently developed breakfast trolley can support Facility Managers in hospitals to face these challenges. As a result, different impacts on patients' breakfast between the classical way of patient catering and the new approach with the breakfast trolley could be identified. In addition, a closer look is taken on staff attitude towards this new way of patient catering. These findings provide facility managers in the healthcare sector with additional argumentation to meet the current challenges.
Departement: Life Sciences und Facility Management
Organisational Unit: Institute of Facility Management (IFM)
Publication type: Article in scientific Journal
DOI : 10.1080/20479700.2018.1427906
ISSN: 2047-9700
URI: https://digitalcollection.zhaw.ch/handle/11475/4137
Appears in Collections:Publikationen Life Sciences und Facility Management

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