Issue Date | Title | Involved Person(s) |
2009 | FM dashboard : a facility management monitoring tool for planning, design and construction to optimize function and cost in operations | von Felten, Daniel; Coenen, Christian; Arnold Moos, Irene |
2009 | Facility Management : Bekannheit und Image einer Branche | Coenen, Christian; von Felten, Daniel |
2009 | Kundenbedürfnisse und Dienstleistungsqualität im Facility Management | von Felten, Daniel; Coenen, Christian |
2009 | FM as value driver | Coenen, Christian |
2005 | Prosoziales Dienstleisterverhalten im Kundenkontakt | Coenen, Christian |
2002 | Prosocial service behaviors and their role in influencing perceived service quality | Coenen, Christian |