1. ZHAW digitalcollection
  2. Life Sciences und Facility Management
  3. Publikationen
  4. Publikationen Life Sciences und Facility Management
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dc.contributor.authorCoenen, Christian-
dc.contributor.authorWaldburger, Doris-
dc.contributor.authorvon Felten, Daniel-
dc.date.accessioned2018-03-08T15:18:48Z-
dc.date.available2018-03-08T15:18:48Z-
dc.date.issued2012-
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/3600-
dc.language.isoende_CH
dc.publisherPolyteknisk Forlagde_CH
dc.rightsLicence according to publishing contractde_CH
dc.subjectService qualityde_CH
dc.subjectCustomer satisfactionde_CH
dc.subjectMeasurementde_CH
dc.subject.ddc658.2: Facility Managementde_CH
dc.subject.ddc658.8: Marketingmanagementde_CH
dc.titleFM Servicebarometer : measuring and controlling internal service qualityde_CH
dc.typeKonferenz: Paperde_CH
dcterms.typeTextde_CH
zhaw.departementLife Sciences und Facility Managementde_CH
zhaw.organisationalunitInstitut für Facility Management (IFM)de_CH
zhaw.publisher.placeLyngbyde_CH
zhaw.conference.detailsEuropean Facility Management Conference 2012, Copenhagen, Denmark, 23-25 May 2012de_CH
zhaw.funding.euNode_CH
zhaw.originated.zhawYesde_CH
zhaw.pages.end51de_CH
zhaw.pages.start40de_CH
zhaw.publication.statuspublishedVersionde_CH
zhaw.publication.reviewNot specifiedde_CH
zhaw.title.proceedingsProceedings of the 11th EuroFM Research Symposiumde_CH
Appears in collections:Publikationen Life Sciences und Facility Management

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Coenen, C., Waldburger, D., & von Felten, D. (2012). FM Servicebarometer : measuring and controlling internal service quality [Conference paper]. Proceedings of the 11th EuroFM Research Symposium, 40–51.
Coenen, C., Waldburger, D. and von Felten, D. (2012) ‘FM Servicebarometer : measuring and controlling internal service quality’, in Proceedings of the 11th EuroFM Research Symposium. Lyngby: Polyteknisk Forlag, pp. 40–51.
C. Coenen, D. Waldburger, and D. von Felten, “FM Servicebarometer : measuring and controlling internal service quality,” in Proceedings of the 11th EuroFM Research Symposium, 2012, pp. 40–51.
COENEN, Christian, Doris WALDBURGER und Daniel VON FELTEN, 2012. FM Servicebarometer : measuring and controlling internal service quality. In: Proceedings of the 11th EuroFM Research Symposium. Conference paper. Lyngby: Polyteknisk Forlag. 2012. S. 40–51
Coenen, Christian, Doris Waldburger, and Daniel von Felten. 2012. “FM Servicebarometer : Measuring and Controlling Internal Service Quality.” Conference paper. In Proceedings of the 11th EuroFM Research Symposium, 40–51. Lyngby: Polyteknisk Forlag.
Coenen, Christian, et al. “FM Servicebarometer : Measuring and Controlling Internal Service Quality.” Proceedings of the 11th EuroFM Research Symposium, Polyteknisk Forlag, 2012, pp. 40–51.


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