Implementing service excellence in FM : measures and Implications

Coenen, Christian; Loepfe, Steven

Publication type:	Conference paper
Type of review:	Not specified
Title:	Implementing service excellence in FM : measures and Implications
Authors:	Coenen, Christian Loepfe, Steven
Proceedings:	Proceedings of the 11th EuroFM Research Symposium
Page(s):	110
Pages to:	119
Conference details:	European Facility Management Conference 2012, Copenhagen, Denmark, 23-25 May 2012
Issue Date:	2012
Publisher / Ed. Institution:	Polyteknisk Forlag
Publisher / Ed. Institution:	Lyngby
Language:	English
Subjects:	Service; Customer orientation; Facility management
Subject (DDC):	658.2: Facility Management 658.8: Marketing management
URI:	https://digitalcollection.zhaw.ch/handle/11475/3599
Fulltext version:	Published version
License (according to publishing contract):	Licence according to publishing contract
Departement:	Life Sciences and Facility Management
Organisational Unit:	Institute of Facility Management (IFM)
Appears in collections:	Publikationen Life Sciences und Facility Management

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Coenen, C., & Loepfe, S. (2012). Implementing service excellence in FM : measures and Implications [Conference paper]. Proceedings of the 11th EuroFM Research Symposium, 110–119.

Coenen, C. and Loepfe, S. (2012) ‘Implementing service excellence in FM : measures and Implications’, in Proceedings of the 11th EuroFM Research Symposium. Lyngby: Polyteknisk Forlag, pp. 110–119.

C. Coenen and S. Loepfe, “Implementing service excellence in FM : measures and Implications,” in Proceedings of the 11th EuroFM Research Symposium, 2012, pp. 110–119.

COENEN, Christian und Steven LOEPFE, 2012. Implementing service excellence in FM : measures and Implications. In: Proceedings of the 11th EuroFM Research Symposium. Conference paper. Lyngby: Polyteknisk Forlag. 2012. S. 110–119

Coenen, Christian, and Steven Loepfe. 2012. “Implementing Service Excellence in FM : Measures and Implications.” Conference paper. In Proceedings of the 11th EuroFM Research Symposium, 110–19. Lyngby: Polyteknisk Forlag.

Coenen, Christian, and Steven Loepfe. “Implementing Service Excellence in FM : Measures and Implications.” Proceedings of the 11th EuroFM Research Symposium, Polyteknisk Forlag, 2012, pp. 110–19.