1. ZHAW digitalcollection
  2. Life Sciences und Facility Management
  3. Publikationen
  4. Publikationen Life Sciences und Facility Management
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dc.contributor.authorCoenen, Christian-
dc.contributor.authorLoepfe, Steven-
dc.date.accessioned2018-03-08T15:18:30Z-
dc.date.available2018-03-08T15:18:30Z-
dc.date.issued2012-
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/3599-
dc.language.isoende_CH
dc.publisherPolyteknisk Forlagde_CH
dc.rightsLicence according to publishing contractde_CH
dc.subjectServicede_CH
dc.subjectCustomer orientationde_CH
dc.subjectFacility managementde_CH
dc.subject.ddc658.2: Facility Managementde_CH
dc.subject.ddc658.8: Marketingmanagementde_CH
dc.titleImplementing service excellence in FM : measures and Implicationsde_CH
dc.typeKonferenz: Paperde_CH
dcterms.typeTextde_CH
zhaw.departementLife Sciences und Facility Managementde_CH
zhaw.organisationalunitInstitut für Facility Management (IFM)de_CH
zhaw.publisher.placeLyngbyde_CH
zhaw.conference.detailsEuropean Facility Management Conference 2012, Copenhagen, Denmark, 23-25 May 2012de_CH
zhaw.funding.euNode_CH
zhaw.originated.zhawYesde_CH
zhaw.pages.end119de_CH
zhaw.pages.start110de_CH
zhaw.publication.statuspublishedVersionde_CH
zhaw.publication.reviewNot specifiedde_CH
zhaw.title.proceedingsProceedings of the 11th EuroFM Research Symposiumde_CH
Appears in collections:Publikationen Life Sciences und Facility Management

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Coenen, C., & Loepfe, S. (2012). Implementing service excellence in FM : measures and Implications [Conference paper]. Proceedings of the 11th EuroFM Research Symposium, 110–119.
Coenen, C. and Loepfe, S. (2012) ‘Implementing service excellence in FM : measures and Implications’, in Proceedings of the 11th EuroFM Research Symposium. Lyngby: Polyteknisk Forlag, pp. 110–119.
C. Coenen and S. Loepfe, “Implementing service excellence in FM : measures and Implications,” in Proceedings of the 11th EuroFM Research Symposium, 2012, pp. 110–119.
COENEN, Christian und Steven LOEPFE, 2012. Implementing service excellence in FM : measures and Implications. In: Proceedings of the 11th EuroFM Research Symposium. Conference paper. Lyngby: Polyteknisk Forlag. 2012. S. 110–119
Coenen, Christian, and Steven Loepfe. 2012. “Implementing Service Excellence in FM : Measures and Implications.” Conference paper. In Proceedings of the 11th EuroFM Research Symposium, 110–19. Lyngby: Polyteknisk Forlag.
Coenen, Christian, and Steven Loepfe. “Implementing Service Excellence in FM : Measures and Implications.” Proceedings of the 11th EuroFM Research Symposium, Polyteknisk Forlag, 2012, pp. 110–19.


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