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https://doi.org/10.21256/zhaw-29709| Publication type: | Article in scientific journal |
| Type of review: | Peer review (publication) |
| Title: | Integrating development and operations teams : a control approach for DevOps |
| Authors: | Wiedemann, Anna Wiesche, Manuel Gewald, Heiko Krcmar, Helmut |
| et. al: | No |
| DOI: | 10.1016/j.infoandorg.2023.100474 10.21256/zhaw-29709 |
| Published in: | Information and Organization |
| Volume(Issue): | 33 |
| Issue: | 3 |
| Page(s): | 100474 |
| Issue Date: | 14-Jul-2023 |
| Publisher / Ed. Institution: | Elsevier |
| ISSN: | 1471-7727 |
| Language: | English |
| Subjects: | DevOps; Control theory; Internal IT team; Case study; Product management; Tension |
| Subject (DDC): | 005: Computer programming, programs and data 658.403: Decision making, information management |
| Abstract: | Information systems (IS) literature has predominantly studied IS project control with a focus on software development projects. However, by virtue of digital transformation, an increasing number of organizations are implementing cross-functional teams, combining software development with software operations tasks. The goal is to react quickly to the ever-changing market requirements. The DevOps concept aims to effectively orchestrate development and operations activities and smoothly manage tensions within teams, resulting from the heterogeneous composition of skills, responsibilities, and working styles. In contrast to the predominant project management view of control of prior research, which focuses on software development, this study investigates a different perspective: focusing on exerting control in DevOps teams and simultaneously navigating tensions between software development and operations. Utilizing an inductive theory-building approach, we first identify the four tensions discussed in prior literature—namely, goal conflict, method discomfort, decision rights, and time rhythm—and then empirically derive corresponding resolutions. Integrating our findings, we present an empirically derived model that can serve as a DevOps control approach for navigating the tensions between development and operations teams. This model extends our theoretical knowledge about control in DevOps teams and serves to inform IT practitioners, helping them successfully implement and manage DevOps teams. |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/29709 |
| Fulltext version: | Published version |
| License (according to publishing contract): | CC BY 4.0: Attribution 4.0 International |
| Departement: | School of Management and Law |
| Organisational Unit: | Institute of Business Information Technology (IWI) |
| Appears in collections: | Publikationen School of Management and Law |
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| File | Description | Size | Format | |
|---|---|---|---|---|
| 2023_Wiedemann-etal_Integrating-development-and-operations-teams.pdf | 1.38 MB | Adobe PDF |  View/Open |
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Wiedemann, A., Wiesche, M., Gewald, H., & Krcmar, H. (2023). Integrating development and operations teams : a control approach for DevOps. Information and Organization, 33(3), 100474. https://doi.org/10.1016/j.infoandorg.2023.100474
Wiedemann, A. et al. (2023) ‘Integrating development and operations teams : a control approach for DevOps’, Information and Organization, 33(3), p. 100474. Available at: https://doi.org/10.1016/j.infoandorg.2023.100474.
A. Wiedemann, M. Wiesche, H. Gewald, and H. Krcmar, “Integrating development and operations teams : a control approach for DevOps,” Information and Organization, vol. 33, no. 3, p. 100474, Jul. 2023, doi: 10.1016/j.infoandorg.2023.100474.
WIEDEMANN, Anna, Manuel WIESCHE, Heiko GEWALD und Helmut KRCMAR, 2023. Integrating development and operations teams : a control approach for DevOps. Information and Organization. 14 Juli 2023. Bd. 33, Nr. 3, S. 100474. DOI 10.1016/j.infoandorg.2023.100474
Wiedemann, Anna, Manuel Wiesche, Heiko Gewald, and Helmut Krcmar. 2023. “Integrating Development and Operations Teams : A Control Approach for DevOps.” Information and Organization 33 (3): 100474. https://doi.org/10.1016/j.infoandorg.2023.100474.
Wiedemann, Anna, et al. “Integrating Development and Operations Teams : A Control Approach for DevOps.” Information and Organization, vol. 33, no. 3, July 2023, p. 100474, https://doi.org/10.1016/j.infoandorg.2023.100474.
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