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https://doi.org/10.21256/zhaw-28976| Publication type: | Article in scientific journal |
| Type of review: | Peer review (publication) |
| Title: | On the value of data in industrial services : how to optimize value creation by reconfiguration of operant resources |
| Authors: | Meierhofer, Jürg Heitz, Christoph |
| et. al: | No |
| DOI: | 10.1177/23949643231199002 10.21256/zhaw-28976 |
| Published in: | Journal of Creating Value |
| Volume(Issue): | 9 |
| Issue: | 2 |
| Page(s): | 245 |
| Pages to: | 258 |
| Issue Date: | 18-Oct-2023 |
| Publisher / Ed. Institution: | Sage |
| ISSN: | 2394-9643 2454-213X |
| Language: | English |
| Subjects: | Value of data; Mutual value creation; Serviced design; Optimization; Smart service |
| Subject (DDC): | 658.403: Decision making, information management |
| Abstract: | The background to this article is a quantitative model for data-driven value creation that conceptually explains a holistic approach to finding optimal data-driven service configurations along the customer lifecycle by modeling both provider and customer value and identifying the optimum on the Pareto front. This model, which provides an artifact for service optimization in an iterative design process, is characterized by different inputs that model the costs and benefits of providers and customers depending on different intensities of data usage for services in the respective phases of the lifecycle. In this article, we analyse empirical industrial service configurations by applying the quantitative model and derive insights for optimizing value creation. The analysis shows that this optimization leads to solutions that are not simply achieved by maximizing the intensity of data usage of individual services, but by specifically optimizing the reconfiguration of operant resources along the lifecycle. This enables an overall optimization in a designoriented, iterative approach that differs significantly from standard models that target ascending levels of intensity and maturity of digitization. |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/28976 |
| Fulltext version: | Published version |
| License (according to publishing contract): | CC BY 4.0: Attribution 4.0 International |
| Departement: | School of Engineering |
| Organisational Unit: | Institute of Data Analysis and Process Design (IDP) |
| Published as part of the ZHAW project: | Gestaltung der Interaktionen von Mensch und Maschine in autonomen digitalen Service Ecosystemen (sozio-technischen Systemen) |
| Appears in collections: | Publikationen School of Engineering |
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| File | Description | Size | Format | |
|---|---|---|---|---|
| 2023_Meierhofer-Heitz_Value-of-data-in-industrial-services.pdf | 712.93 kB | Adobe PDF |  View/Open |
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Meierhofer, J., & Heitz, C. (2023). On the value of data in industrial services : how to optimize value creation by reconfiguration of operant resources. Journal of Creating Value, 9(2), 245–258. https://doi.org/10.1177/23949643231199002
Meierhofer, J. and Heitz, C. (2023) ‘On the value of data in industrial services : how to optimize value creation by reconfiguration of operant resources’, Journal of Creating Value, 9(2), pp. 245–258. Available at: https://doi.org/10.1177/23949643231199002.
J. Meierhofer and C. Heitz, “On the value of data in industrial services : how to optimize value creation by reconfiguration of operant resources,” Journal of Creating Value, vol. 9, no. 2, pp. 245–258, Oct. 2023, doi: 10.1177/23949643231199002.
MEIERHOFER, Jürg und Christoph HEITZ, 2023. On the value of data in industrial services : how to optimize value creation by reconfiguration of operant resources. Journal of Creating Value. 18 Oktober 2023. Bd. 9, Nr. 2, S. 245–258. DOI 10.1177/23949643231199002
Meierhofer, Jürg, and Christoph Heitz. 2023. “On the Value of Data in Industrial Services : How to Optimize Value Creation by Reconfiguration of Operant Resources.” Journal of Creating Value 9 (2): 245–58. https://doi.org/10.1177/23949643231199002.
Meierhofer, Jürg, and Christoph Heitz. “On the Value of Data in Industrial Services : How to Optimize Value Creation by Reconfiguration of Operant Resources.” Journal of Creating Value, vol. 9, no. 2, Oct. 2023, pp. 245–58, https://doi.org/10.1177/23949643231199002.
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