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https://doi.org/10.21256/zhaw-28843| Publication type: | Conference poster |
| Type of review: | Peer review (publication) |
| Title: | Implementation of service robots in Swiss hospitals and hotels : an investigation of the barriers to use |
| Authors: | Merkle, Thorsten Jeanfavre, Elsa Gerber, Nicole Braun, Lisa Kornsteiner, Tania Umbricht, Benedikt |
| et. al: | No |
| DOI: | 10.21256/zhaw-28843 |
| Conference details: | 40th Annual European Council on Hotel, Restaurant, and Institutional Education (EuroCHRIE) Conference, Vienna, Austria, 3-6 October 2023 |
| Issue Date: | Oct-2023 |
| Publisher / Ed. Institution: | ZHAW Zürcher Hochschule für Angewandte Wissenschaften |
| Publisher / Ed. Institution: | Winterthur |
| Language: | English |
| Subjects: | Service robot; Hospitality; Hotel; Hospital; Switzerland |
| Subject (DDC): | 362.11: Hospitals and related institutions 647: Management of public households |
| Abstract: | This poster delves into the realm of service robots within the context of Swiss hospitality, focusing on both hospitals and hotels. The study uncovers potential applications for service robots, ranging from medical deliveries in hospitals to enhancing guest experiences in hotels. Furthermore, it identifies and examines the barriers of to the use of service robots into the hospitality landscape. The research not only sheds light on the dynamics between humans and robots but also delves into the technological concerns, the establishments' culture, economical barriers and architectural limitations. While the study offers valuable insights into the Swiss scenario, it acknowledges the limitations of a regional sample. Ultimately, this endeavor contributes to a deeper understanding of the opportunities and obstacles in harnessing service robots to augment hospitality services in Switzerland. |
| URI: | https://eurochrie.org/2023/posters/view/implementation-of-service-robots-in-swiss-hospitals-and-hotels-an-investigation-of-the-barriers-to-use/ https://digitalcollection.zhaw.ch/handle/11475/28843 |
| Fulltext version: | Published version |
| License (according to publishing contract): | Not specified |
| Departement: | Life Sciences and Facility Management |
| Organisational Unit: | Institute of Facility Management (IFM) |
| Appears in collections: | Publikationen Life Sciences und Facility Management |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 2023_Merkle-etal_Service-robots-in-Swiss-hospitals-and-hotels_EuroCHRIE.pdf | 500.93 kB | Adobe PDF |  View/Open |
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Merkle, T., Jeanfavre, E., Gerber, N., Braun, L., Kornsteiner, T., & Umbricht, B. (2023, October). Implementation of service robots in Swiss hospitals and hotels : an investigation of the barriers to use. 40th Annual European Council on Hotel, Restaurant, and Institutional Education (EuroCHRIE) Conference, Vienna, Austria, 3-6 October 2023. https://doi.org/10.21256/zhaw-28843
Merkle, T. et al. (2023) ‘Implementation of service robots in Swiss hospitals and hotels : an investigation of the barriers to use’, in 40th Annual European Council on Hotel, Restaurant, and Institutional Education (EuroCHRIE) Conference, Vienna, Austria, 3-6 October 2023. Winterthur: ZHAW Zürcher Hochschule für Angewandte Wissenschaften. Available at: https://doi.org/10.21256/zhaw-28843.
T. Merkle, E. Jeanfavre, N. Gerber, L. Braun, T. Kornsteiner, and B. Umbricht, “Implementation of service robots in Swiss hospitals and hotels : an investigation of the barriers to use,” in 40th Annual European Council on Hotel, Restaurant, and Institutional Education (EuroCHRIE) Conference, Vienna, Austria, 3-6 October 2023, Oct. 2023. doi: 10.21256/zhaw-28843.
MERKLE, Thorsten, Elsa JEANFAVRE, Nicole GERBER, Lisa BRAUN, Tania KORNSTEINER und Benedikt UMBRICHT, 2023. Implementation of service robots in Swiss hospitals and hotels : an investigation of the barriers to use. In: 40th Annual European Council on Hotel, Restaurant, and Institutional Education (EuroCHRIE) Conference, Vienna, Austria, 3-6 October 2023 [online]. Conference poster. Winterthur: ZHAW Zürcher Hochschule für Angewandte Wissenschaften. Oktober 2023. Verfügbar unter: https://eurochrie.org/2023/posters/view/implementation-of-service-robots-in-swiss-hospitals-and-hotels-an-investigation-of-the-barriers-to-use/
Merkle, Thorsten, Elsa Jeanfavre, Nicole Gerber, Lisa Braun, Tania Kornsteiner, and Benedikt Umbricht. 2023. “Implementation of Service Robots in Swiss Hospitals and Hotels : An Investigation of the Barriers to Use.” Conference poster. In 40th Annual European Council on Hotel, Restaurant, and Institutional Education (EuroCHRIE) Conference, Vienna, Austria, 3-6 October 2023. Winterthur: ZHAW Zürcher Hochschule für Angewandte Wissenschaften. https://doi.org/10.21256/zhaw-28843.
Merkle, Thorsten, et al. “Implementation of Service Robots in Swiss Hospitals and Hotels : An Investigation of the Barriers to Use.” 40th Annual European Council on Hotel, Restaurant, and Institutional Education (EuroCHRIE) Conference, Vienna, Austria, 3-6 October 2023, ZHAW Zürcher Hochschule für Angewandte Wissenschaften, 2023, https://doi.org/10.21256/zhaw-28843.
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