Publication type: Conference paper
Type of review: Peer review (publication)
Title: Industrial smart services for circular economy
Authors: Weisskopf, Simon
Meierhofer, Jürg
et. al: No
Proceedings: The Role of Servitization in Grand Challenges
Editors of the parent work: Bigdeli, Ali Z.
Kohtamäki, Marko
Rabetino, Rodrigo
Baines, Tim
Page(s): 54
Pages to: 64
Conference details: Spring Servitization Conference (SSC), Helsinki, Finland, 8-9 May 2023
Issue Date: May-2023
Publisher / Ed. Institution: Aston University
Publisher / Ed. Institution: Birmingham
Language: English
Subjects: Smart services; Sustainable servitization; Product service system; Circular economy; Triple bottom line
Subject (DDC): 338.927: Environmental economics and sustainable development
Abstract: Purpose: This paper will examine the economic and ecological value creation in production ecosystems with a focus on the B2B relationship between a supplier of equipment and a customer who uses this equipment. Smart services and product service systems have the potential to generate environmental value, thus covering at least two out of three dimensions of the triple bottom line. Approaches for a sustainable production, such as circular economy and cradle-to-cradle are available in theory and practice, yet those concepts are not systematically applied. For this reason, this paper examines the following hypothesis: companies have quantitative KPIs for economic and ecological value creation, however, they lack a systematic methodology for joint optimization of economic and ecological value. In particular, they optimize primarily on the economic value. Design/Methodology/Approach: The analysis is based on literature study accompanied by a field research based on in-depth interviews in a qualitative sample of five companies (four SMEs and one larger company), which are active in various industry sectors. The qualitative insights from the different interviews are combined to a coherent picture. Given this, recommendations are elaborated for the companies how to proceed in order to leverage the information available for fostering servitization steps supporting both economic and ecological goals. Findings: The qualitative field research revealed that most companies are familiar with the terms circular economy, cradle-to-cradle or triple bottom line. Although companies record ecological KPIs, sustainability still plays a subordinate role in decision-making. It has also become evident that the concept of the circular economy is not generally applicable to every corporate situation and that other approaches are necessary. However, all of the company cases offer some services that would enable a transition towards circular economy. Originality/Value: The findings in this study support the quantitative model approach for determining the ecological value for different service constellations. Therefore, the quantitative framework proposed in (Meierhofer & Stucki, 2022) can be used as a tool by manufacturing firms to calculate the economic and ecological benefit of planned service concepts.
URI: https://digitalcollection.zhaw.ch/handle/11475/28334
Fulltext version: Published version
License (according to publishing contract): Licence according to publishing contract
Departement: School of Engineering
Organisational Unit: Institute of Data Analysis and Process Design (IDP)
Published as part of the ZHAW project: Data Sharing Framework
Appears in collections:Publikationen School of Engineering

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Weisskopf, S., & Meierhofer, J. (2023). Industrial smart services for circular economy [Conference paper]. In A. Z. Bigdeli, M. Kohtamäki, R. Rabetino, & T. Baines (Eds.), The Role of Servitization in Grand Challenges (pp. 54–64). Aston University.
Weisskopf, S. and Meierhofer, J. (2023) ‘Industrial smart services for circular economy’, in A.Z. Bigdeli et al. (eds) The Role of Servitization in Grand Challenges. Birmingham: Aston University, pp. 54–64.
S. Weisskopf and J. Meierhofer, “Industrial smart services for circular economy,” in The Role of Servitization in Grand Challenges, May 2023, pp. 54–64.
WEISSKOPF, Simon und Jürg MEIERHOFER, 2023. Industrial smart services for circular economy. In: Ali Z. BIGDELI, Marko KOHTAMÄKI, Rodrigo RABETINO und Tim BAINES (Hrsg.), The Role of Servitization in Grand Challenges. Conference paper. Birmingham: Aston University. Mai 2023. S. 54–64
Weisskopf, Simon, and Jürg Meierhofer. 2023. “Industrial Smart Services for Circular Economy.” Conference paper. In The Role of Servitization in Grand Challenges, edited by Ali Z. Bigdeli, Marko Kohtamäki, Rodrigo Rabetino, and Tim Baines, 54–64. Birmingham: Aston University.
Weisskopf, Simon, and Jürg Meierhofer. “Industrial Smart Services for Circular Economy.” The Role of Servitization in Grand Challenges, edited by Ali Z. Bigdeli et al., Aston University, 2023, pp. 54–64.


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