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|Publication type:||Article in scientific journal|
|Type of review:||Peer review (publication)|
|Title:||Co-creating service value from data in a public administration context|
|Published in:||Swiss Yearbook of Administrative Sciences|
|Publisher / Ed. Institution:||Ubiquity Press|
|Subjects:||Service design; Service-dominant logic; Public administration; eGovernment,; Digital transformation; Official statistics|
|Subject (DDC):||005: Computer programming, programs and data |
350: Public administration
|Abstract:||Data are of increasing importance in the digital transformation of the public sector, but their potential has not yet been fully exploited. Service-dominant logic (S-D logic) is a principle according to which data creates value only when it is utilized, leading, for example, to better-informed decisions and planning results. Public administration practitioners can make use of this by consistently tailoring data-based services to the needs of users. As a result, services are developed jointly with potential users in a co-creation process. Providers and users test and improve the services together in a collaborative, iterative process. Such an approach offers considerable potential in the public administration sector. In this article, the S-D logic perspective and its operationalization by service design methods are applied to the public sector. It is examined how, in the context of public administration, S-D logic can be used to design data-based value propositions. An application case is presented in which a value proposition for the statistical office of a Swiss canton is designed. The results show that service design methods can be helpful in the context of public administration and that they also lend themselves to shaping innovation.|
|Fulltext version:||Published version|
|License (according to publishing contract):||CC BY 4.0: Attribution 4.0 International|
|Departement:||School of Engineering |
School of Management and Law
|Organisational Unit:||Institute of Data Analysis and Process Design (IDP) |
Institute of Public Management (IVM)
|Appears in collections:||Publikationen School of Engineering|
Publikationen School of Management and Law
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|2022_Mertes_Meierhofer_Co-creating-service-value-from-data-in-public-admin-contex.pdf||2.71 MB||Adobe PDF|
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Baldenweg-Bölle, U., Meierhofer, J., & Mertes, A. (2022). Co-creating service value from data in a public administration context. Swiss Yearbook of Administrative Sciences, 13(1), 35–50. https://doi.org/10.5334/ssas.163
Baldenweg-Bölle, U., Meierhofer, J. and Mertes, A. (2022) ‘Co-creating service value from data in a public administration context’, Swiss Yearbook of Administrative Sciences, 13(1), pp. 35–50. Available at: https://doi.org/10.5334/ssas.163.
U. Baldenweg-Bölle, J. Meierhofer, and A. Mertes, “Co-creating service value from data in a public administration context,” Swiss Yearbook of Administrative Sciences, vol. 13, no. 1, pp. 35–50, 2022, doi: 10.5334/ssas.163.
Baldenweg-Bölle, Ulrike, et al. “Co-Creating Service Value from Data in a Public Administration Context.” Swiss Yearbook of Administrative Sciences, vol. 13, no. 1, 2022, pp. 35–50, https://doi.org/10.5334/ssas.163.
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