Please use this identifier to cite or link to this item:
Publication type: Article in scientific journal
Type of review: Peer review (publication)
Title: Co-creating service value from data in a public administration context
Authors: Baldenweg-Bölle, Ulrike
Meierhofer, Jürg
Mertes, Alexander
et. al: No
DOI: 10.5334/ssas.163
Published in: Swiss Yearbook of Administrative Sciences
Volume(Issue): 13
Issue: 1
Page(s): 35
Pages to: 50
Issue Date: 2022
Publisher / Ed. Institution: Ubiquity Press
ISSN: 2296-8717
Language: English
Subjects: Service design; Service-dominant logic; Public administration; eGovernment,; Digital transformation; Official statistics
Subject (DDC): 005: Computer programming, programs and data
350: Public administration
Abstract: Data are of increasing importance in the digital transformation of the public sector, but their potential has not yet been fully exploited. Service-dominant logic (S-D logic) is a principle according to which data creates value only when it is utilized, leading, for example, to better-informed decisions and planning results. Public administration practitioners can make use of this by consistently tailoring data-based services to the needs of users. As a result, services are developed jointly with potential users in a co-creation process. Providers and users test and improve the services together in a collaborative, iterative process. Such an approach offers considerable potential in the public administration sector. In this article, the S-D logic perspective and its operationalization by service design methods are applied to the public sector. It is examined how, in the context of public administration, S-D logic can be used to design data-based value propositions. An application case is presented in which a value proposition for the statistical office of a Swiss canton is designed. The results show that service design methods can be helpful in the context of public administration and that they also lend themselves to shaping innovation.
Fulltext version: Published version
License (according to publishing contract): CC BY 4.0: Attribution 4.0 International
Departement: School of Engineering
School of Management and Law
Organisational Unit: Institute of Data Analysis and Process Design (IDP)
Institute of Public Management (IVM)
Appears in collections:Publikationen School of Engineering
Publikationen School of Management and Law

Files in This Item:
File Description SizeFormat 
2022_Mertes_Meierhofer_Co-creating-service-value-from-data-in-public-admin-contex.pdf2.71 MBAdobe PDFThumbnail

Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.