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Publication type: Article in scientific journal
Type of review: Peer review (publication)
Title: Introducing an electronic identity : the co-design approach in the Canton of Schaffhausen
Authors: Andermatt, Kevin C.
Göldi, Ramon A.
et. al: No
DOI: 10.5334/ssas.122
Published in: Swiss Yearbook of Administrative Sciences
Volume(Issue): 9
Issue: 1
Page(s): 41
Pages to: 50
Issue Date: 2018
Publisher / Ed. Institution: Ubiquity Press
ISSN: 2632-9255
Language: English
Subjects: Co-design; Electronic identity; Participation; Public service innovation; E-Government; Smart Government; Technology acceptance
Subject (DDC): 350: Public administration
Abstract: Because of the Schaffhausen population’s needs regarding more flexibility of authorities, an augmented importance of online services and increases in (cyber) security awareness, the e-government committee (eGov-Kernteam) of the Canton of Schaffhausen decided to pilot the electronic identity Schaffhauser eID+ to ultimately allow for efficient and effective Smart Government processes.* The aim of this practice article is to show how the Canton of Schaffhausen adopted a co-design approach to introduce its electronic identity and to set out key findings regarding the introduction of a technology-based public service innovation. Based on the strategic approach of a ‘testing laboratory’, co-design methodology was used through conducting usability tests and semi-structured interviews with selected individuals. The optimization suggestions collected were subsequently evaluated and reintegrated. Furthermore, the collected data were used to analyze the acceptance of the Schaffhauser eID+. This piloting procedure in cooperation with citizens unites several advantages: modest budgets, rapid and more targeted product changes and, in the sense of co-design, positive spillovers with regard to acceptance and legitimacy. In reference to Smart Government and to ensure ongoing civic participation, the co-design approach should also be considered in the further development of any E-ID or Smart Government project.
Fulltext version: Published version
License (according to publishing contract): CC BY 4.0: Attribution 4.0 International
Departement: School of Management and Law
Organisational Unit: Institute of Public Management (IVM)
Appears in collections:Publikationen School of Management and Law

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