Please use this identifier to cite or link to this item: https://doi.org/10.21256/zhaw-22581
Publication type: Working paper – expertise – study
Title: Model for a holistic, interdisciplinary and interprofessional recovery-focussed service provision in health organisations
Authors: Gerber, Nicole
et. al: No
DOI: 10.21256/zhaw-22581
Extent: 9
Issue Date: Mar-2021
Publisher / Ed. Institution: ZHAW Zürcher Hochschule für Angewandte Wissenschaften
Publisher / Ed. Institution: Wädenswil
ISSN: 1662-985X
Language: English
Subjects: Service provision; Healthcare organisation; Customer orientation; Line of visibility; Patient experience; Line of interaction
Subject (DDC): 362: Health and social services
Abstract: In this working paper, the «Model for a holistic, interdisciplinary and interprofessional recovery-focussed service provision in health organisations» is presented. It is based on principles such as patient/customer orientation, patient/customer experiences, various service contributions, visibility of the service provision vs. non-visibility, degree of interactions with patients/customers, and medical and non-medical contribution to recovery. The goal is the creation of a foundation for a new, common understanding of service provisions in healthcare organisations.
URI: https://www.zhaw.ch/storage/lsfm/forschung/ifm/working-paper-model-for-a-holistic-interdisciplinary-and-interprofessional-recovery-focussed-service-provision-in_health-organisations.pdf
https://digitalcollection.zhaw.ch/handle/11475/22581
License (according to publishing contract): Licence according to publishing contract
Departement: Life Sciences and Facility Management
Organisational Unit: Institute of Facility Management (IFM)
Appears in collections:Publikationen Life Sciences und Facility Management

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