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https://doi.org/10.21256/zhaw-22581| Publication type: | Working paper – expertise – study |
| Title: | Model for a holistic, interdisciplinary and interprofessional recovery-focussed service provision in health organisations |
| Authors: | Gerber, Nicole |
| et. al: | No |
| DOI: | 10.21256/zhaw-22581 |
| Extent: | 9 |
| Issue Date: | Mar-2021 |
| Publisher / Ed. Institution: | ZHAW Zürcher Hochschule für Angewandte Wissenschaften |
| Publisher / Ed. Institution: | Wädenswil |
| ISSN: | 1662-985X |
| Language: | English |
| Subjects: | Service provision; Healthcare organisation; Customer orientation; Line of visibility; Patient experience; Line of interaction |
| Subject (DDC): | 362: Health and social services |
| Abstract: | In this working paper, the «Model for a holistic, interdisciplinary and interprofessional recovery-focussed service provision in health organisations» is presented. It is based on principles such as patient/customer orientation, patient/customer experiences, various service contributions, visibility of the service provision vs. non-visibility, degree of interactions with patients/customers, and medical and non-medical contribution to recovery. The goal is the creation of a foundation for a new, common understanding of service provisions in healthcare organisations. |
| URI: | https://www.zhaw.ch/storage/lsfm/forschung/ifm/working-paper-model-for-a-holistic-interdisciplinary-and-interprofessional-recovery-focussed-service-provision-in_health-organisations.pdf https://digitalcollection.zhaw.ch/handle/11475/22581 |
| License (according to publishing contract): | Licence according to publishing contract |
| Departement: | Life Sciences and Facility Management |
| Organisational Unit: | Institute of Facility Management (IFM) |
| Appears in collections: | Publikationen Life Sciences und Facility Management |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| 2021_Gerber_Model-service-provision-in-health-organisations.pdf | 495.89 kB | Adobe PDF |  View/Open |
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Gerber, N. (2021). Model for a holistic, interdisciplinary and interprofessional recovery-focussed service provision in health organisations. ZHAW Zürcher Hochschule für Angewandte Wissenschaften. https://doi.org/10.21256/zhaw-22581
Gerber, N. (2021) Model for a holistic, interdisciplinary and interprofessional recovery-focussed service provision in health organisations. Wädenswil: ZHAW Zürcher Hochschule für Angewandte Wissenschaften. Available at: https://doi.org/10.21256/zhaw-22581.
N. Gerber, “Model for a holistic, interdisciplinary and interprofessional recovery-focussed service provision in health organisations,” ZHAW Zürcher Hochschule für Angewandte Wissenschaften, Wädenswil, Mar. 2021. doi: 10.21256/zhaw-22581.
GERBER, Nicole, 2021. Model for a holistic, interdisciplinary and interprofessional recovery-focussed service provision in health organisations [online]. Wädenswil: ZHAW Zürcher Hochschule für Angewandte Wissenschaften. Verfügbar unter: https://www.zhaw.ch/storage/lsfm/forschung/ifm/working-paper-model-for-a-holistic-interdisciplinary-and-interprofessional-recovery-focussed-service-provision-in_health-organisations.pdf
Gerber, Nicole. 2021. “Model for a Holistic, Interdisciplinary and Interprofessional Recovery-Focussed Service Provision in Health Organisations.” Wädenswil: ZHAW Zürcher Hochschule für Angewandte Wissenschaften. https://doi.org/10.21256/zhaw-22581.
Gerber, Nicole. Model for a Holistic, Interdisciplinary and Interprofessional Recovery-Focussed Service Provision in Health Organisations. ZHAW Zürcher Hochschule für Angewandte Wissenschaften, Mar. 2021, https://doi.org/10.21256/zhaw-22581.
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