Please use this identifier to cite or link to this item:
https://doi.org/10.21256/zhaw-3491| Publication type: | Working paper – expertise – study |
| Title: | PromoS - Process model for non-medical support services in hospitals |
| Authors: | Gerber, Nicole Tschümperlin, Carina Hofer, Susanne |
| DOI: | 10.21256/zhaw-3491 |
| Extent: | 86 |
| Issue Date: | Nov-2017 |
| Publisher / Ed. Institution: | ZHAW Zürcher Hochschule für Angewandte Wissenschaften |
| Publisher / Ed. Institution: | Winterthur |
| Language: | English |
| Subject (DDC): | 658.2: Facility Management |
| Abstract: | Since the introduction of the Diagnosis-Related Group/SwissDRG at the latest, interest in process considerations has risen in Swiss hospitals. The desired outcome is twofold; to achieve greater effectiveness and efficiency and to provide more accurate cost allocations for the generation of uniform benchmarking indicators. The goal was therefore to develop a process metamodel which can be used for all areas of non-medical support processes [FM in HC] while still leaving enough scope for individual adaptations for the various health institutions and organizations. In addition, it had to be ensured that the (partial) process definitions allow the precise implementation of the KPIs defined in the Key Performance Catalogue and that the KPIs can be assigned to (partial) processes. On the basis of existing process literature and documentation from the four project hospital partners, the process modeling of all FM in HC support processes was carried out using the consortial research approach in several iterative expert rounds together with the project business partners. The result is a process metamodel and concrete process models for all FM in HC support processes. The principle is based on the Plan-Do-Study-Act principle of the Deming Cycle and shows the three levels of support processes, sub-processes and process steps. Please also refer to the services listed in the performance catalogue for non-medical support services [LekaS]. The process model PromoS, together with the code catalogue KenkaS and the application catalog ApplikaS, is part of the reference model for non-medical support services in hospitals RemoS and basis for the guidelines on the use of SAP for Facility Management in Healthcare LesapS and the Assessment, Simulation and Benchmarking tool for Facility Management in Health Care. All topics mentioned are documented separately in detail and can be called up and downloaded with reference to the other documents at https://www.zhaw.ch/en/lsfm/institutes-centres/ifm/about-us/hospitality-management/fm-in-healthcare/remos/. |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/2176 |
| License (according to publishing contract): | Not specified |
| Departement: | Life Sciences and Facility Management |
| Organisational Unit: | Institute for Financial Management (IFI) |
| Appears in collections: | Publikationen Life Sciences und Facility Management |
Files in This Item:
| File | Description | Size | Format | |
|---|---|---|---|---|
| PromoS_E_1.0.pdf | 2.77 MB | Adobe PDF |  View/Open |
Show full item record
Gerber, N., Tschümperlin, C., & Hofer, S. (2017). PromoS - Process model for non-medical support services in hospitals. ZHAW Zürcher Hochschule für Angewandte Wissenschaften. https://doi.org/10.21256/zhaw-3491
Gerber, N., Tschümperlin, C. and Hofer, S. (2017) PromoS - Process model for non-medical support services in hospitals. Winterthur: ZHAW Zürcher Hochschule für Angewandte Wissenschaften. Available at: https://doi.org/10.21256/zhaw-3491.
N. Gerber, C. Tschümperlin, and S. Hofer, “PromoS - Process model for non-medical support services in hospitals,” ZHAW Zürcher Hochschule für Angewandte Wissenschaften, Winterthur, Nov. 2017. doi: 10.21256/zhaw-3491.
GERBER, Nicole, Carina TSCHÜMPERLIN und Susanne HOFER, 2017. PromoS - Process model for non-medical support services in hospitals. Winterthur: ZHAW Zürcher Hochschule für Angewandte Wissenschaften
Gerber, Nicole, Carina Tschümperlin, and Susanne Hofer. 2017. “PromoS - Process Model for Non-Medical Support Services in Hospitals.” Winterthur: ZHAW Zürcher Hochschule für Angewandte Wissenschaften. https://doi.org/10.21256/zhaw-3491.
Gerber, Nicole, et al. PromoS - Process Model for Non-Medical Support Services in Hospitals. ZHAW Zürcher Hochschule für Angewandte Wissenschaften, Nov. 2017, https://doi.org/10.21256/zhaw-3491.
Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.