| Publication type: | Conference paper |
| Type of review: | Peer review (abstract) |
| Title: | Chatbots used for IT service management |
| Authors: | Krey, Mike |
| et. al: | No |
| Proceedings: | Proceedings of the 34th International Business Information Management Association Conference |
| Editors of the parent work: | Soliman, Khalid S. |
| Pages: | 1380 |
| Pages to: | 1398 |
| Conference details: | 34th IBIMA Conference, Madrid, Spain, 13-14 November 2019 |
| Issue Date: | 2019 |
| Publisher / Ed. Institution: | International Business Information Management Association (IBIMA) |
| Publisher / Ed. Institution: | Madrid |
| ISBN: | 978-0-9998551-3-3 |
| Language: | English |
| Subject (DDC): | 004: Computer science |
| Abstract: | Recently, there has been a growing interest in the usage of chatbots. However, the sustainability and overall acceptance of this technology is unclear. This study examines research on this topic and summarizes the findings. With this condensed information, a survey was carried out to determine which use cases a chatbot would have in an internal IT department. With this survey, it was possible to indicate application areas in which a chatbot could be used efficiently. Legal and technical requirements were also examined. |
| URI: | https://my.pcloud.com/publink/show?code=kZho7c7ZJiI8BTvzHtmmh15mcSOEAyKiHpPy https://digitalcollection.zhaw.ch/handle/11475/19804 |
| Fulltext version: | Published version |
| License (according to publishing contract): | Licence according to publishing contract |
| Departement: | School of Management and Law |
| Organisational Unit: | Institute of Business Information Technology (IWI) |
| Appears in collections: | Publikationen School of Management and Law |
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