Publication type: Conference paper
Type of review: Peer review (abstract)
Title: Chatbots used for IT service management
Authors: Krey, Mike
et. al: No
Proceedings: Proceedings of the 34th International Business Information Management Association Conference
Editors of the parent work: Soliman, Khalid S.
Pages: 1380
Pages to: 1398
Conference details: 34th IBIMA Conference, Madrid, Spain, 13-14 November 2019
Issue Date: 2019
Publisher / Ed. Institution: International Business Information Management Association (IBIMA)
Publisher / Ed. Institution: Madrid
ISBN: 978-0-9998551-3-3
Language: English
Subject (DDC): 004: Computer science
Abstract: Recently, there has been a growing interest in the usage of chatbots. However, the sustainability and overall acceptance of this technology is unclear. This study examines research on this topic and summarizes the findings. With this condensed information, a survey was carried out to determine which use cases a chatbot would have in an internal IT department. With this survey, it was possible to indicate application areas in which a chatbot could be used efficiently. Legal and technical requirements were also examined.
Fulltext version: Published version
License (according to publishing contract): Licence according to publishing contract
Departement: School of Management and Law
Organisational Unit: Institute of Business Information Technology (IWI)
Appears in collections:Publikationen School of Management and Law

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