| Publikationstyp: | Konferenz: Paper |
| Art der Begutachtung: | Peer review (Abstract) |
| Titel: | Chatbots used for IT service management |
| Autor/-in: | Krey, Mike |
| et. al: | No |
| Tagungsband: | Proceedings of the 34th International Business Information Management Association Conference |
| Herausgeber/-in des übergeordneten Werkes: | Soliman, Khalid S. |
| Seite(n): | 1380 |
| Seiten bis: | 1398 |
| Angaben zur Konferenz: | 34th IBIMA Conference, Madrid, Spain, 13-14 November 2019 |
| Erscheinungsdatum: | 2019 |
| Verlag / Hrsg. Institution: | International Business Information Management Association (IBIMA) |
| Verlag / Hrsg. Institution: | Madrid |
| ISBN: | 978-0-9998551-3-3 |
| Sprache: | Englisch |
| Fachgebiet (DDC): | 004: Informatik |
| Zusammenfassung: | Recently, there has been a growing interest in the usage of chatbots. However, the sustainability and overall acceptance of this technology is unclear. This study examines research on this topic and summarizes the findings. With this condensed information, a survey was carried out to determine which use cases a chatbot would have in an internal IT department. With this survey, it was possible to indicate application areas in which a chatbot could be used efficiently. Legal and technical requirements were also examined. |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/19804 |
| Volltext Version: | Publizierte Version |
| Lizenz (gemäss Verlagsvertrag): | Lizenz gemäss Verlagsvertrag |
| Departement: | School of Management and Law |
| Organisationseinheit: | Institut für Wirtschaftsinformatik (IWI) |
| Enthalten in den Sammlungen: | Publikationen School of Management and Law |
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Krey, M. (2019). Chatbots used for IT service management [Conference paper]. In K. S. Soliman (Ed.), Proceedings of the 34th International Business Information Management Association Conference (pp. 1380–1398). International Business Information Management Association (IBIMA).
Krey, M. (2019) ‘Chatbots used for IT service management’, in K.S. Soliman (ed.) Proceedings of the 34th International Business Information Management Association Conference. Madrid: International Business Information Management Association (IBIMA), pp. 1380–1398.
M. Krey, “Chatbots used for IT service management,” in Proceedings of the 34th International Business Information Management Association Conference, 2019, pp. 1380–1398.
KREY, Mike, 2019. Chatbots used for IT service management. In: Khalid S. SOLIMAN (Hrsg.), Proceedings of the 34th International Business Information Management Association Conference. Conference paper. Madrid: International Business Information Management Association (IBIMA). 2019. S. 1380–1398. ISBN 978-0-9998551-3-3
Krey, Mike. 2019. “Chatbots Used for IT Service Management.” Conference paper. In Proceedings of the 34th International Business Information Management Association Conference, edited by Khalid S. Soliman, 1380–98. Madrid: International Business Information Management Association (IBIMA).
Krey, Mike. “Chatbots Used for IT Service Management.” Proceedings of the 34th International Business Information Management Association Conference, edited by Khalid S. Soliman, International Business Information Management Association (IBIMA), 2019, pp. 1380–98.
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