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Publication type: Article in scientific journal
Type of review: Peer review (publication)
Title: Towards a comprehensive key performance indicators reference model for non-medical support services / facility management in hospitals
Authors: Hofer, Susanne
Gerber, Nicole
DOI: 10.21256/zhaw-3462
Published in: International Journal of Facility Management
Volume(Issue): 6
Issue: 1
Issue Date: 2015
Publisher / Ed. Institution: Georgia Institute of Technology
Publisher / Ed. Institution: Georgia
ISSN: 2150-3303
Language: English
Subjects: LekaS; Hospital; Healthcare management
Subject (DDC): 362.11: Hospitals and related institutions
658.2: Facility Management
Abstract: In healthcare, so far few data have been processed in terms of controlling and benchmarking of non-medical support services and their costs. With the introduction of case-based rate systems and increasing cost pressure situations in the healthcare sector, the need for cost allocation controlling, key performance indicators (KPI), benchmarking and a well-founded basis for strategic decisions has grown rapidly in Facility Management (FM) in healthcare. In order to provide a holistic and practically oriented solution, it was necessary to assess the requirements of the different KPI specifications of the various non-medical support services in hospitals. On the conceptual basis of the Service Catalogue for non-medical Support Services in Hospitals, the development of a KPI model was conducted in iterative interview sessions with different subject matter experts for FM in hospitals. The result is the setup of a systematic metamodel as the basis for a comprehensive KPI Reference Model for non-medical Support Services / FM in Hospitals providing the basis not only for controlling and benchmarking steps, but also for the development of corresponding adjustments of account plans and cost center accounting, as well as for aligning IT architectures.
Fulltext version: Published version
License (according to publishing contract): Licence according to publishing contract
Departement: Life Sciences and Facility Management
Organisational Unit: Institute of Facility Management (IFM)
Appears in collections:Publikationen Life Sciences und Facility Management

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