Please use this identifier to cite or link to this item: https://doi.org/10.21256/zhaw-5039
Title: The way to higher response rates : factors that impact on the response rates of course evaluations at the University of St. Gallen
Authors : van der Wallen, Peggy
Advisors / Reviewers : Lindstrom, Peter
Garcia, Tamara
Extent : 55
Publisher / Ed. Institution : ZHAW Zürcher Hochschule für Angewandte Wissenschaften
Publisher / Ed. Institution: Winterthur
Issue Date: 2018
License (according to publishing contract) : Not specified
Language : English
Subjects : Psychologie; Qualität; Evaluation
Subject (DDC) : 371: Schools and their activities
Abstract: This study aims at identifying the factors that impact on the response rates of course evaluations at the University of St.Gallen. Based on literature research, the theoretical part of this thesis lists a number of factors, which are allocated to three different areas: process-related factors, environmental-related factors, and motivational-related factors. The thinking behind this is twofold: to establish whether there is an emphasis on one specific area and to understand how the three areas relate to each other. By applying a qualitative method, the author could identify a number of factors in each of the three main areas for the University of St.Gallen. The data for the qualitative analysis was obtained from – in total – four focus groups on assessment, bachelor's, master's, and doctoral study levels, as well as three expert interviews with teachers from different teaching areas. The main results for the process-related area are the factor timing of the evaluation, thus when the evaluation takes place, and online evaluations. In the environmental-related area, the HSG culture, teaching culture, as well as the focus of the evaluations have the highest impact on the response rates. The main factors in the motivational-related area are buy-in regarding the importance of the evaluations and the feedback loop. This study found that there is a correlation between the three areas, as well as factors. This study has two research objectives. The first objective is to find out which factors impact on the response rates of course evaluations. The second objective is to understand how these factors relate to each other and how they can be used for improvement. This study proposes the adaption of methods for collecting and disseminating student feedback and the implementation of student evaluation measures that reflect the varied teaching approaches, as well as the diverse learning environments, as possible solutions in answer to the question posed in the research objective. Furthermore, it proposes a refinement of the procedures for administering and communicating the student evaluation practice and, lastly, it proposes to define and clearly articulate a statement of purpose for conducting student evaluations.
Departement: Applied Psychology
Organisational Unit: Institute of Applied Psychology (IAP)
Publication type: Master thesis
DOI : 10.21256/zhaw-5039
URI: https://digitalcollection.zhaw.ch/handle/11475/16095
Appears in Collections:IAP-Anerkennungspreis

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