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Publication type: Conference paper
Type of review: Editorial review
Title: New mobile service development process
Authors: Hutter, Hans-Peter
Ahlenstorf, Andreas
DOI: 10.21256/zhaw-4842
Proceedings: Design, User Experience, and Usability: Designing Pleasurable Experiences : 6th International Conference, DUXU 2017, Held as Part of HCI International 2017, Vancouver, BC, Canada, July 9-14, 2017, Proceedings, Part II
Editors of the parent work: Marcus, Aaron
Wang, Wentao
Page(s): 221
Pages to: 232
Conference details: International Conference of Design, User Experience, and Usability (DUXU 2017), Vancouver, Canada, 9-14 July 2017
Issue Date: 2017
Series: Lecture Notes in Computer Science
Series volume: 10289
Publisher / Ed. Institution: Springer
ISBN: 978-3-319-58637-3
Language: English
Subjects: Process; Service; Design; Mobile
Subject (DDC): 004: Computer science
Abstract: Mobile applications play an ever growing role in everybody’s life around our globe and the leading app stores currently offer more than 2 million different apps each for their users. It is well accepted that the usage context is much more important in the UI and UX design of these apps than when designing desktop applications. It is important to realize that a lot of these apps are part of a mobile service that defines their usage context and the UX of the mobile app is not only determined by the interaction with it but by the value creation of the whole service. We therefore propose in this paper a joint service and app design process that not only optimizes the user interaction with the mobile app but also the UX of the whole service in order to provide an optimal value proposition to the service customer of the mobile service.
Fulltext version: Published version
License (according to publishing contract): Licence according to publishing contract
Departement: School of Engineering
Organisational Unit: Institute of Applied Information Technology (InIT)
Published as part of the ZHAW project: PESCO-Plattform für den Austausch von Services mit Entwicklungsländern
Appears in collections:Publikationen School of Engineering

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