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Title: Facilitating informed decision-making in financial service encounters
Authors : Heinrich, Peter
Schwabe, Gerhard
Published in : Business & Information Systems Engineering
Pages : 1
Pages to: 13
Publisher / Ed. Institution : Springer
Issue Date: 14-Nov-2017
License (according to publishing contract) : Licence according to publishing contract
Type of review: Peer review (Publication)
Language : English
Subject (DDC) : 332: Financial economics
Abstract: While advice-giving encounters form an integral part of banks’ services, clients often buy inappropriate products and face financial consequences. Legislators have started to put banks under pressure to ensure that clients are properly educated. However, the literature describes barriers due to which client education is doomed to fail applying current advice-giving practices. Practicable alternatives to the predominant perfect agent style of advice-giving are dismissed, mainly with the argument of client-side cognitive limitations.
Further description : Erworben im Rahmen der Schweizer Nationallizenzen (
Departement: School of Management and Law
Organisational Unit: Institute of Business Information Technology (IWI)
Publication type: Article in scientific Journal
DOI : 10.1007/s12599-017-0501-5
ISSN: 1867-0202
Appears in Collections:Publikationen School of Management and Law

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