| Issue Date | Title | Involved Person(s) |
| 2019 | Applying the health complaints analysis tool (HCAT) to patient complaint data of patient interest organizations : a qualitative analysis using data from Switzerland | Schmelzer, Sarah; Kobler, Irene; Londina, Alla; Angerer, Alfred; Liberatore, Florian |
| 2019 | The relevance of citizen co-creation for the effectiveness of public health campaigns : results from the evaluation of a HIV prevention campaign in Switzerland | Liberatore, Florian; Schmelzer, Sarah; Angerer, Alfred |
| 2019 | The development and validation of the Swiss CSI-HC : a client satisfaction measure for homecare services in Switzerland | Hollenstein, Eva; Schmelzer-Kriech, Sarah; Liberatore, Florian |
| 2019 | Sensitive to critical incidents : the development and validation of the Swiss CSI-HC : a client satisfaction measure for homecare services in Switzerland | Hollenstein, Eva; Schmelzer, Sarah; Liberatore, Florian |
| 2018 | Patient-experience based organizational learning : criteria for a patient satisfaction measure as an effective indicator in home care settings | Liberatore, Florian; Schmelzer-Kriech, Sarah; Hollenstein, Eva; Schaffert, René; Dratva, Julia |
| 2018 | Physicians as jacks of all trades? : preferences of senior physicians for accepting management responsibilities in German university hospitals | Schätzle, Julia; Homayounfar, Kia; Raewer, Henrik; Brand, Tim; Schmelzer-Kriech, Sarah, et al |
| 2018 | Rate your home care nurse : methodological challenges in measuring patient satisfaction with home care services | Liberatore, Florian; Schmelzer-Kriech, Sarah; Hollenstein, Eva; Schaffert, René; Dratva, Julia |
| Nov-2017 | The balance of patient and learners needs in non-profit, public and for-profit teaching hospitals : an analysis of average patient satisfaction ratings of hospitals on a German hospital rating platform | Liberatore, Florian; Angerer, Alfred; Kriech, Sarah |
