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Issue DateTitleInvolved Person(s)
2019The development and validation of the Swiss CSI-HC : a client satisfaction measure for homecare services in SwitzerlandHollenstein, Eva; Schmelzer-Kriech, Sarah; Liberatore, Florian
2019Sensitive to critical incidents : the development and validation of the Swiss CSI-HC : a client satisfaction measure for homecare services in SwitzerlandHollenstein, Eva; Schmelzer, Sarah; Liberatore, Florian
2018Patient-experience based organizational learning : criteria for a patient satisfaction measure as an effective indicator in home care settingsLiberatore, Florian; Schmelzer-Kriech, Sarah; Hollenstein, Eva; Schaffert, René; Dratva, Julia
2018Rate your home care nurse : methodological challenges in measuring patient satisfaction with home care servicesLiberatore, Florian; Schmelzer-Kriech, Sarah; Hollenstein, Eva; Schaffert, René; Dratva, Julia
2018LHT-BOK : lean healthcare transformation body of knowledgeAngerer, Alfred; Brand, Tim; Drews, Thomas; Hollenstein, Eva; Liberatore, Florian, et al
2018Innovative Krankenhausprozesse nach dem Design Thinking-Ansatz : die Potenziale interprofessionell genutzter SimulationszonenHollenstein, Eva; Angerer, Alfred; Liberatore, Florian; Schmelzer-Kriech, Sarah; Kikel, Volker
2017Zertifizierungen im Bereich Qualitätsmanagement Pflege aus betriebswirtschaftlicher Sicht : eine kritische Analyse und Ableitung von Handlungsempfehlungen für die Gestaltung von ZertifizierungsverfahrenLiberatore, Florian; Hollenstein, Eva; Kriech, Sarah; Angerer, Alfred
2017Zukunftsperspektiven des Schweizer SpitalwesensAngerer, Alfred; Hollenstein, Eva; Liberatore, Florian
2017One cert fits all? : challenges of assessing care excellence in health organizations : insights from the research project “Swiss care excellence certificate”Liberatore, Florian; Hollenstein, Eva; Kriech, Sarah; Betschon, Elsbeth; Hahn, Sabine, et al
2016Spread the word : a replication and theoretical extension of a Word-of-Mouth model of consumer behavior with regard to the context of HIV prevention campaignsBrand, Tim; Liberatore, Florian; Hollenstein, Eva; Angerer, Alfred
2016The impact of sanction fear on prosocial intentions using the example of clinical trainingAngerer, Alfred; Liberatore, Florian; Hollenstein, Eva
2016LHT-BOK : lean healthcare transformation body of knowledgeAngerer, Alfred; Brand, Tim; Drews, Thomas; Hollenstein, Eva; Liberatore, Florian, et al
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