1. ZHAW digitalcollection
  2. Life Sciences und Facility Management
  3. Publikationen
  4. Publikationen Life Sciences und Facility Management
Full metadata record
DC FieldValueLanguage
dc.contributor.authorCoenen, Christian-
dc.contributor.authorAlexander, Keith-
dc.contributor.authorKok, Herman-
dc.date.accessioned2018-03-07T15:02:06Z-
dc.date.available2018-03-07T15:02:06Z-
dc.date.issued2013-
dc.identifier.issn1472-5967de_CH
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/3510-
dc.description.abstractPurpose: This paper aims to introduce and describe the concept of the Facility Management (FM) Value Network which takes a subjective perspective and reflects upon the relationships amongst key FM stakeholders. The FM Value Network focuses on demand by considering client, customer and end user perceptions of value, providing a conceptual foundation for considering a demand driven, service-oriented and user focused approach to FM. It introduces concepts drawn from related fields such as services marketing, business economics and management and identifies an agenda for future research. Design/methodology/approach: This paper is based on results of an extensive literature review, research workshops and a pilot case study, to explore stakeholder’s perceptions of value within FM relationships. Findings: This paper proposes an alternative view of FM stakeholders and the outcomes they value in comparison to a conventional built environment perspective. It provides examples of value dimensions relevant to the demand-side of organisations, collated from different sectors of the economy. Research limitations/implications: Due to a conceptual approach that still has to be explored in a qualitative/quantitative empirical setting within the field of FM, this paper has limitations. Practical implications: The FM Value Network described and the research agenda proposed provide valuable insight into issues that have to be addressed in future work and sheds light on this under-researched field of value of FM. Further work could build on these conceptual foundations in order to contribute to evidence-based FM. Originality/value: This paper makes an original contribution to research into the value of FM by focussing on the demand side. It raises issues about the nature of the discipline and its practice and it offers an understanding of the further research necessary to support evidence-based decision making.de_CH
dc.language.isoende_CH
dc.publisherEmeraldde_CH
dc.relation.ispartofJournal of Facilities Managementde_CH
dc.rightsLicence according to publishing contractde_CH
dc.subjectStakeholderde_CH
dc.subjectFacility managementde_CH
dc.subjectValuede_CH
dc.subjectDemandde_CH
dc.subject.ddc658.2: Facility Managementde_CH
dc.titleFacility management value dimensions from a demand perspectivede_CH
dc.typeBeitrag in wissenschaftlicher Zeitschriftde_CH
dcterms.typeTextde_CH
zhaw.departementLife Sciences und Facility Managementde_CH
zhaw.organisationalunitInstitut für Facility Management (IFM)de_CH
zhaw.publisher.placeBradfordde_CH
dc.identifier.doi10.1108/JFM-10-2012-0049de_CH
zhaw.funding.euNode_CH
zhaw.issue4de_CH
zhaw.originated.zhawYesde_CH
zhaw.pages.end353de_CH
zhaw.pages.start339de_CH
zhaw.publication.statuspublishedVersionde_CH
zhaw.volume11de_CH
zhaw.publication.reviewPeer review (Publikation)de_CH
Appears in collections:Publikationen Life Sciences und Facility Management

Files in This Item:
There are no files associated with this item.
Show simple item record
Coenen, C., Alexander, K., & Kok, H. (2013). Facility management value dimensions from a demand perspective. Journal of Facilities Management, 11(4), 339–353. https://doi.org/10.1108/JFM-10-2012-0049
Coenen, C., Alexander, K. and Kok, H. (2013) ‘Facility management value dimensions from a demand perspective’, Journal of Facilities Management, 11(4), pp. 339–353. Available at: https://doi.org/10.1108/JFM-10-2012-0049.
C. Coenen, K. Alexander, and H. Kok, “Facility management value dimensions from a demand perspective,” Journal of Facilities Management, vol. 11, no. 4, pp. 339–353, 2013, doi: 10.1108/JFM-10-2012-0049.
COENEN, Christian, Keith ALEXANDER und Herman KOK, 2013. Facility management value dimensions from a demand perspective. Journal of Facilities Management. 2013. Bd. 11, Nr. 4, S. 339–353. DOI 10.1108/JFM-10-2012-0049
Coenen, Christian, Keith Alexander, and Herman Kok. 2013. “Facility Management Value Dimensions from a Demand Perspective.” Journal of Facilities Management 11 (4): 339–53. https://doi.org/10.1108/JFM-10-2012-0049.
Coenen, Christian, et al. “Facility Management Value Dimensions from a Demand Perspective.” Journal of Facilities Management, vol. 11, no. 4, 2013, pp. 339–53, https://doi.org/10.1108/JFM-10-2012-0049.


Items in DSpace are protected by copyright, with all rights reserved, unless otherwise indicated.