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  2. School of Engineering
  3. Publikationen
  4. Publikationen School of Engineering
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dc.contributor.authorWulf, Jochen-
dc.contributor.authorMeierhofer, Jürg-
dc.date.accessioned2023-09-04T14:24:17Z-
dc.date.available2023-09-04T14:24:17Z-
dc.date.issued2023-07-27-
dc.identifier.urihttps://medium.com/@jocwulf/pioneering-a-new-era-of-automated-customer-service-with-large-language-models-llms-1cc4aacbeb03de_CH
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/28584-
dc.description.abstractIn the rapidly evolving digital age, the adoption of large language models (LLMs) such as openai´s GPT-4 will become a game-changer for customer services. These powerful tools have the potential to revolutionize the way businesses interact with their customers, offering enhanced efficiency, accuracy, and a higher level of satisfaction. LLMs have the unique ability to understand and respond to complex customer queries, adapt to diverse customer preferences, and deliver personalized and contextually relevant support at a standardized quality level that is independent of an individual customer service agent’s knowledge base. Moreover, they offer a scalable solution that can handle high volumes of customer interactions, reducing the need for extensive human resources. By leveraging LLMs, businesses can not only improve their customer support but also realize significant cost savings, making them an invaluable asset in today’s competitive business environment.de_CH
dc.language.isoende_CH
dc.publisherA Medium Corporationde_CH
dc.relation.ispartofMediumde_CH
dc.rightsLicence according to publishing contractde_CH
dc.subjectLarge language modelde_CH
dc.subjectCustomer servicede_CH
dc.subject.ddc006: Spezielle Computerverfahrende_CH
dc.subject.ddc410.285: Computerlinguistikde_CH
dc.titlePioneering a new era of automated customer service with large language models (LLMs)de_CH
dc.typeBeitrag in Magazin oder Zeitungde_CH
dcterms.typeTextde_CH
zhaw.departementSchool of Engineeringde_CH
zhaw.organisationalunitInstitut für Datenanalyse und Prozessdesign (IDP)de_CH
zhaw.funding.euNode_CH
zhaw.originated.zhawYesde_CH
zhaw.publication.statuspublishedVersionde_CH
zhaw.author.additionalNode_CH
zhaw.display.portraitYesde_CH
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Wulf, J., & Meierhofer, J. (2023). Pioneering a new era of automated customer service with large language models (LLMs). Medium. https://medium.com/@jocwulf/pioneering-a-new-era-of-automated-customer-service-with-large-language-models-llms-1cc4aacbeb03
Wulf, J. and Meierhofer, J. (2023) ‘Pioneering a new era of automated customer service with large language models (LLMs)’, Medium [Preprint]. Available at: https://medium.com/@jocwulf/pioneering-a-new-era-of-automated-customer-service-with-large-language-models-llms-1cc4aacbeb03.
J. Wulf and J. Meierhofer, “Pioneering a new era of automated customer service with large language models (LLMs),” Medium, Jul. 2023, [Online]. Available: https://medium.com/@jocwulf/pioneering-a-new-era-of-automated-customer-service-with-large-language-models-llms-1cc4aacbeb03
WULF, Jochen und Jürg MEIERHOFER, 2023. Pioneering a new era of automated customer service with large language models (LLMs). Medium [online]. 27 Juli 2023. Verfügbar unter: https://medium.com/@jocwulf/pioneering-a-new-era-of-automated-customer-service-with-large-language-models-llms-1cc4aacbeb03
Wulf, Jochen, and Jürg Meierhofer. 2023. “Pioneering a New Era of Automated Customer Service with Large Language Models (LLMs).” Medium, July. https://medium.com/@jocwulf/pioneering-a-new-era-of-automated-customer-service-with-large-language-models-llms-1cc4aacbeb03.
Wulf, Jochen, and Jürg Meierhofer. “Pioneering a New Era of Automated Customer Service with Large Language Models (LLMs).” Medium, July 2023, https://medium.com/@jocwulf/pioneering-a-new-era-of-automated-customer-service-with-large-language-models-llms-1cc4aacbeb03.


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