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Please use this identifier to cite or link to this item: https://doi.org/10.21256/zhaw-22844
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dc.contributor.authorMeierhofer, Jürg-
dc.contributor.authorSchweiger, Lukas-
dc.contributor.authorSchreuder, Lukas-
dc.date.accessioned2021-07-22T13:02:49Z-
dc.date.available2021-07-22T13:02:49Z-
dc.date.issued2021-
dc.identifier.isbn978-3-030-72089-6de_CH
dc.identifier.isbn978-3-030-72092-6de_CH
dc.identifier.isbn978-3-030-72090-2de_CH
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/22844-
dc.description.abstractWith the advent of servitization and against the background of progressive digitalization, industrial value creation is increasingly shifting to service interactions at the customer interface. Companies are focusing less on selling goods and more on creating service values. The goods remain important as carriers of service values. The concepts of the Service-Dominant Logic (S-D Logic) prepare this shift in conceptual and theoretical foundations by providing a new perspective that puts the co-creation of values in service ecosystems at the core of the conceptual design. Service delivery is significantly supported by the increasing capabilities of digital and data-driven tools (Lusch and Nambisan, 2015). In business-to-business (B2B) environments, the benefits of services manifest themselves primarily in business-relevant decision making. By using data, the consequences of decisions can be better predicted, reducing uncertainty for management and increasing the quality of decisions. This paper examines the modeling of decision support by digital twins in business processes with a consistent focus on service value creation for the human actors in the system. For this purpose, decision making is modelled as a multi-stage process that can be represented by different elements of digital twins. The conceptual study is accompanied by an implementation in a real company case study. This case shows how the elements of digital twins interact to create service value and what kind of data is required to create this value.de_CH
dc.language.isoende_CH
dc.publisherSpringerde_CH
dc.relation.ispartofseriesProgress in ISde_CH
dc.rightsLicence according to publishing contractde_CH
dc.subjectSmart servicesde_CH
dc.subjectDigital twinde_CH
dc.subjectDecision supportde_CH
dc.subject.ddc005: Computerprogrammierung, Programme und Datende_CH
dc.titleDigital twin based decision support services in business operationsde_CH
dc.typeKonferenz: Paperde_CH
dcterms.typeTextde_CH
zhaw.departementSchool of Engineeringde_CH
zhaw.organisationalunitInstitut für Datenanalyse und Prozessdesign (IDP)de_CH
zhaw.publisher.placeChamde_CH
dc.identifier.doi10.1007/978-3-030-72090-2_11de_CH
dc.identifier.doi10.21256/zhaw-22844-
zhaw.conference.detailsThird Smart Services Summit 2020, Zurich (online), 23 October - 23 December 2020de_CH
zhaw.funding.euNode_CH
zhaw.originated.zhawYesde_CH
zhaw.pages.end129de_CH
zhaw.pages.start117de_CH
zhaw.parentwork.editorWest, Shaun-
zhaw.parentwork.editorMeierhofer, Jürg-
zhaw.parentwork.editorGanz, Christopher-
zhaw.publication.statusacceptedVersionde_CH
zhaw.embargo.end2022-06-27de_CH
zhaw.publication.reviewPeer review (Publikation)de_CH
zhaw.title.proceedingsSmart services summit : digital as an enabler for smart service business developmentde_CH
zhaw.webfeedDatalabde_CH
zhaw.webfeedDIZH Fellowshipde_CH
zhaw.webfeedHuman Information Interactionde_CH
zhaw.webfeedService Engineeringde_CH
zhaw.webfeedSimulation and Optimizationde_CH
zhaw.webfeedZHAW digitalde_CH
zhaw.author.additionalNode_CH
zhaw.display.portraitYesde_CH
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Meierhofer, J., Schweiger, L., & Schreuder, L. (2021). Digital twin based decision support services in business operations [Conference paper]. In S. West, J. Meierhofer, & C. Ganz (Eds.), Smart services summit : digital as an enabler for smart service business development (pp. 117–129). Springer. https://doi.org/10.1007/978-3-030-72090-2_11
Meierhofer, J., Schweiger, L. and Schreuder, L. (2021) ‘Digital twin based decision support services in business operations’, in S. West, J. Meierhofer, and C. Ganz (eds) Smart services summit : digital as an enabler for smart service business development. Cham: Springer, pp. 117–129. Available at: https://doi.org/10.1007/978-3-030-72090-2_11.
J. Meierhofer, L. Schweiger, and L. Schreuder, “Digital twin based decision support services in business operations,” in Smart services summit : digital as an enabler for smart service business development, 2021, pp. 117–129. doi: 10.1007/978-3-030-72090-2_11.
MEIERHOFER, Jürg, Lukas SCHWEIGER und Lukas SCHREUDER, 2021. Digital twin based decision support services in business operations. In: Shaun WEST, Jürg MEIERHOFER und Christopher GANZ (Hrsg.), Smart services summit : digital as an enabler for smart service business development. Conference paper. Cham: Springer. 2021. S. 117–129. ISBN 978-3-030-72089-6
Meierhofer, Jürg, Lukas Schweiger, and Lukas Schreuder. 2021. “Digital Twin Based Decision Support Services in Business Operations.” Conference paper. In Smart Services Summit : Digital as an Enabler for Smart Service Business Development, edited by Shaun West, Jürg Meierhofer, and Christopher Ganz, 117–29. Cham: Springer. https://doi.org/10.1007/978-3-030-72090-2_11.
Meierhofer, Jürg, et al. “Digital Twin Based Decision Support Services in Business Operations.” Smart Services Summit : Digital as an Enabler for Smart Service Business Development, edited by Shaun West et al., Springer, 2021, pp. 117–29, https://doi.org/10.1007/978-3-030-72090-2_11.


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