Please use this identifier to cite or link to this item: https://doi.org/10.21256/zhaw-21417
Publication type: Article in scientific journal
Type of review: Peer review (publication)
Title: Satisfaction with informal volunteering during the COVID-19 crisis : an empirical study considering a Swiss online volunteering platform
Authors: Trautwein, Stefan
Liberatore, Florian
Lindenmeier, Jörg
von Schnurbein, Georg
et. al: No
DOI: 10.1177/0899764020964595
10.21256/zhaw-21417
Published in: Nonprofit and Voluntary Sector Quarterly
Volume(Issue): 49
Issue: 6
Pages: 1142
Pages to: 1151
Issue Date: 2020
Publisher / Ed. Institution: Sage
ISSN: 0899-7640
1552-7395
Language: English
Subjects: COVID-19 crisis; Informal volunteering; Long-term volunteering; Online platform support; Volunteer functions inventory; Volunteer satisfaction
Subject (DDC): 361: Social work and welfare
Abstract: The COVID-19 pandemic has led to a huge wave of compassion. In particular, online volunteering platforms established channeling help for high-risk groups. It is unclear under which conditions volunteers were satisfied with their COVID-19 volunteering mediated by these platforms and whether they will continue their engagement after the crisis. Therefore, and considering personal susceptibility to COVID-19 infection, this study analyzes the effects of different platform support for volunteers and the fulfillment of volunteers’ motives. The study is based on an online survey of a sample of 565 volunteers who registered at and were placed by a Swiss online platform. Fulfillment of distinct volunteer motives and platform support drive COVID-19 volunteering satisfaction. Moreover, motive fulfillment and platform-related support indirectly impact willingness to volunteer long-term via volunteering satisfaction. Finally, the empirical results show that motive fulfillment and the effect of platform support are contingent on perceived susceptibility to infection.
URI: https://digitalcollection.zhaw.ch/handle/11475/21417
Fulltext version: Accepted version
License (according to publishing contract): Licence according to publishing contract
Departement: School of Management and Law
Organisational Unit: Winterthur Institute of Health Economics (WIG)
Appears in collections:Publikationen School of Management and Law

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