Publication type: Article in scientific journal
Type of review: Peer review (publication)
Title: Do patient perceptions vary with ownership status? : a study of nonprofit, for-profit and public hospital patients
Authors: Liberatore, Florian
Tscheulin, Dieter
Lindenmeier, Jörg
et. al: No
DOI: 10.1177/0899764012458179
Published in: Nonprofit and Voluntary Sector Quarterly
Volume(Issue): 43
Issue: 1
Pages: 164
Pages to: 184
Issue Date: 1-Feb-2014
Publisher / Ed. Institution: Sage
ISSN: 0899-7640
1552-7395
Language: English
Subject (DDC): 361.763: Nonprofit organization
Abstract: Recent research indicates that consumers associate nonprofit organizations mainly with the trait “warmth”, whereas for-profit organizations are perceived as being “competent”. Trustworthiness is another dimension of consumer perceptions of nonprofit organizations. This article attempts to combine two strands of research: Aaker, Vohs, and Mogilner’s research on perceptions of warmth and competence and Handy et al.’s and Schlesinger, Mitchell, and Gray’s research on individuals’ perceptions of trustworthiness in nonprofits. Our study indicates that “warmth,” “trustworthiness,” and “competence” are distinct dimensions of patient perceptions of hospitals.
URI: https://digitalcollection.zhaw.ch/handle/11475/17876
Fulltext version: Published version
License (according to publishing contract): Licence according to publishing contract
Departement: School of Management and Law
Organisational Unit: Winterthur Institute of Health Economics (WIG)
Appears in collections:Publikationen School of Management and Law

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