|Publication type:||Article in scientific journal|
|Type of review:||Peer review (publication)|
|Title:||Do patient perceptions vary with ownership status? : a study of nonprofit, for-profit and public hospital patients|
|Published in:||Nonprofit and Voluntary Sector Quarterly|
|Publisher / Ed. Institution:||Sage|
|Subject (DDC):||361.763: Nonprofit organization|
|Abstract:||Recent research indicates that consumers associate nonprofit organizations mainly with the trait “warmth”, whereas for-profit organizations are perceived as being “competent”. Trustworthiness is another dimension of consumer perceptions of nonprofit organizations. This article attempts to combine two strands of research: Aaker, Vohs, and Mogilner’s research on perceptions of warmth and competence and Handy et al.’s and Schlesinger, Mitchell, and Gray’s research on individuals’ perceptions of trustworthiness in nonprofits. Our study indicates that “warmth,” “trustworthiness,” and “competence” are distinct dimensions of patient perceptions of hospitals.|
|Fulltext version:||Published version|
|License (according to publishing contract):||Licence according to publishing contract|
|Departement:||School of Management and Law|
|Organisational Unit:||Winterthur Institute of Health Economics (WIG)|
|Appears in collections:||Publikationen School of Management and Law|
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