Publication type: Article in scientific journal
Type of review: Peer review (publication)
Title: An examination of the causes for retail stockouts
Authors: Ehrenthal, Joachim
Stölzle, Wolfgang
DOI: 10.1108/09600031311293255
Published in: International Journal of Physical Distribution & Logistics Management
Volume(Issue): 43
Issue: 1
Pages: 54
Pages to: 69
Issue Date: 2013
Publisher / Ed. Institution: Emerald
ISSN: 0960-0035
Language: German
Subjects: Instore logistics; Operations management; Retail operations; Retailing; Stockouts
Subject (DDC): 658.5: Production management
Abstract: Purpose: The purpose of this paper is to increase our understanding of the causes for stockouts in retailing. Design/methodology/approach: Mixed methods study, using instore observations, interviews with key informants in consumer goods and retailing, and a field study of stockouts and their causes in multiple wholesale stores over two years. Findings: The results indicate that the causes for stockouts are specific to retailer, store, category and item. Improvements to store operations and the coordination of store delivery and shelf replenishment are most effective in reducing stockouts. Manual audits of stockouts and their causes benefit instore execution and provide the level of detail necessary for management to prioritize areas of improvement. Research limitations/implications: Future research may investigate the operational and cost impact of incorporating demand seasonality in shelf replenishment that may lead to an improved coordination of replenishment and demand cycles. Practical implications: A procedure is proposed to help store managers reduce stockouts well below the global average of 8.3 percent. Originality/value: The paper extends the literature by providing a comprehensive set of itemized causes of retail stockouts and reflects implications for sales‐data driven research. It adds to the emergent research that applies service‐dominant logic to retail stockout research.
URI: https://digitalcollection.zhaw.ch/handle/11475/12707
Fulltext version: Published version
License (according to publishing contract): Licence according to publishing contract
Departement: School of Management and Law
Appears in collections:Publikationen School of Management and Law

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