Issue Date | Title | Involved Person(s) |
Jun-2024 | Utilizing large language models for automating technical customer support | Wulf, Jochen; Meierhofer, Jürg |
13-May-2024 | Exploring the potential of large language models for automation in technical customer service | Wulf, Jochen; Meierhofer, Jürg |
Feb-2024 | Wie LLMs die Automatisierung im Kundendienst fördern | Wulf, Jochen; Meierhofer, Jürg |
27-Jul-2023 | Pioneering a new era of automated customer service with large language models (LLMs) | Wulf, Jochen; Meierhofer, Jürg |
13-Jul-2023 | Unlocking the business potential of large language models : real-world applications and obstacles | Wulf, Jochen; Meierhofer, Jürg |