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Title: SME Selection Criteria for External IS/IT Consultants, including Swiss Universities of Applied Sciences
Authors : Mastronardi, Luca
Hodapp, Theresa
Keller, Thomas
Publisher / Ed. Institution : ZHAW Zürcher Hochschule für Angewandte Wissenschaften
Publisher / Ed. Institution: Winterthur
Issue Date: Jul-2013
Series : SML Working Paper
Series volume: 1
Language : English
Subjects : IS/IT Competencies; IT Projects; External IT Consultant; Swiss Universities of Applied Science; Small and Medium Enterprise
Subject (DDC) : 004: Computer science
Abstract: It does not matter whether small and medium-sized enterprises (SMEs) have good, bad, or no IS/IT competencies. Almost all enlist the services of an external consultant at some point. External consultants can handle a wide range of tasks, from fixing an existing bug, to choosing new software or adapting a Business strategy in line with state-of-the-art technology. While there is some evidence that external assistance with IT projects is an effective course of action, so far no information has been available on what SMEs pay attention to when choosing their consultants. The aim of the preliminary study was therefore to establish SMEs’ selection criteria for hiring IS/IT consultants, to determine what competencies SMEs look for in their external consultants, and to find out if Swiss universities of applied sciences (UAS) are included in their selection process. For this purpose, interviews were conducted with 15 SMEs, most of which are based in the Swiss cantons of Zurich and Schaffhausen. Findings indicate that selection criteria vary considerably according to the size of the SMEs. The majority have never consulted a UAS.
Further description : Working Paper
Departement: School of Management and Law
Organisational Unit: Institute of Business Information Technology (IWI)
Publication type: Working Paper – Expertise – Study
DOI : 10.21256/zhaw-1011
Appears in Collections:Wirtschaftsinformatik

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