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  2. School of Management and Law
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  4. Publikationen School of Management and Law
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dc.contributor.authorKrey, Mike-
dc.date.accessioned2020-03-19T10:46:07Z-
dc.date.available2020-03-19T10:46:07Z-
dc.date.issued2019-
dc.identifier.isbn978-0-9998551-3-3de_CH
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/19804-
dc.description.abstractRecently, there has been a growing interest in the usage of chatbots. However, the sustainability and overall acceptance of this technology is unclear. This study examines research on this topic and summarizes the findings. With this condensed information, a survey was carried out to determine which use cases a chatbot would have in an internal IT department. With this survey, it was possible to indicate application areas in which a chatbot could be used efficiently. Legal and technical requirements were also examined.de_CH
dc.language.isoende_CH
dc.publisherInternational Business Information Management Association (IBIMA)de_CH
dc.rightsLicence according to publishing contractde_CH
dc.subject.ddc004: Informatikde_CH
dc.titleChatbots used for IT service managementde_CH
dc.typeKonferenz: Paperde_CH
dcterms.typeTextde_CH
zhaw.departementSchool of Management and Lawde_CH
zhaw.organisationalunitInstitut für Wirtschaftsinformatik (IWI)de_CH
zhaw.publisher.placeMadridde_CH
zhaw.conference.details34th IBIMA Conference, Madrid, Spain, 13-14 November 2019de_CH
zhaw.funding.euNode_CH
zhaw.originated.zhawYesde_CH
zhaw.pages.end1398de_CH
zhaw.pages.start1380de_CH
zhaw.parentwork.editorSoliman, Khalid S.-
zhaw.publication.statuspublishedVersionde_CH
zhaw.publication.reviewPeer review (Abstract)de_CH
zhaw.title.proceedingsProceedings of the 34th International Business Information Management Association Conferencede_CH
zhaw.author.additionalNode_CH
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Krey, M. (2019). Chatbots used for IT service management [Conference paper]. In K. S. Soliman (Ed.), Proceedings of the 34th International Business Information Management Association Conference (pp. 1380–1398). International Business Information Management Association (IBIMA).
Krey, M. (2019) ‘Chatbots used for IT service management’, in K.S. Soliman (ed.) Proceedings of the 34th International Business Information Management Association Conference. Madrid: International Business Information Management Association (IBIMA), pp. 1380–1398.
M. Krey, “Chatbots used for IT service management,” in Proceedings of the 34th International Business Information Management Association Conference, 2019, pp. 1380–1398.
KREY, Mike, 2019. Chatbots used for IT service management. In: Khalid S. SOLIMAN (Hrsg.), Proceedings of the 34th International Business Information Management Association Conference. Conference paper. Madrid: International Business Information Management Association (IBIMA). 2019. S. 1380–1398. ISBN 978-0-9998551-3-3
Krey, Mike. 2019. “Chatbots Used for IT Service Management.” Conference paper. In Proceedings of the 34th International Business Information Management Association Conference, edited by Khalid S. Soliman, 1380–98. Madrid: International Business Information Management Association (IBIMA).
Krey, Mike. “Chatbots Used for IT Service Management.” Proceedings of the 34th International Business Information Management Association Conference, edited by Khalid S. Soliman, International Business Information Management Association (IBIMA), 2019, pp. 1380–98.


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