Empirical study of the cooperation process between broker and insurer : opportunities for change in the insurance production process using the swiss non-life commercial insurance industry as an example

Zeier Röschmann, Angela

Publication type:	Book
Type of review:	Not specified
Title:	Empirical study of the cooperation process between broker and insurer : opportunities for change in the insurance production process using the swiss non-life commercial insurance industry as an example
Authors:	Zeier Röschmann, Angela
Extent:	84
Issue Date:	2011
Publisher / Ed. Institution:	VDM Verlag Dr. Müller
Publisher / Ed. Institution:	Saarbrücken
ISBN:	978-3-639-36168-1
Other identifiers:	https://nbn-resolving.org/urn:nbn:de:101:1-201106062591
Language:	English
Subjects:	Brokermanagement; Broker
Subject (DDC):	332.38: Insurances
Abstract:	The study assesses and proposes opportunities for change in the cooperation between brokers and insurers using the Swiss commercial non-life insurance industry as an example. The term "cooperative production process" refers to functions which typically involve cooperation such as need analysis, submission process, and contract issuance. A functional approach, value chain analysis and transaction cost theory build the theoretical framework of the analysis. A broad survey and personal expert interviews disclose that the current cooperative process is characterized by a broad range of issues both on a process, organization as well as relationship level. On the one hand, survey results confirm the persistence of a traditional understanding of an intermediary role of the broker and a highly integrated value chain of insurers. On the other hand, there are clear tendencies of a shift of consulting functions to the broker. Overall, unclear roles and respective responsibilities, a low degree of standardization as well as a lack of process performance measurement are the major underlying reasons of issues.
URI:	https://digitalcollection.zhaw.ch/handle/11475/15047
Fulltext version:	Published version
License (according to publishing contract):	Licence according to publishing contract
Departement:	School of Management and Law
Organisational Unit:	Institute for Risk & Insurance (IRI)
Appears in collections:	Publikationen School of Management and Law

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Zeier Röschmann, A. (2011). Empirical study of the cooperation process between broker and insurer : opportunities for change in the insurance production process using the swiss non-life commercial insurance industry as an example. VDM Verlag Dr. Müller.

Zeier Röschmann, A. (2011) Empirical study of the cooperation process between broker and insurer : opportunities for change in the insurance production process using the swiss non-life commercial insurance industry as an example. Saarbrücken: VDM Verlag Dr. Müller.

A. Zeier Röschmann, Empirical study of the cooperation process between broker and insurer : opportunities for change in the insurance production process using the swiss non-life commercial insurance industry as an example. Saarbrücken: VDM Verlag Dr. Müller, 2011.

ZEIER RÖSCHMANN, Angela, 2011. Empirical study of the cooperation process between broker and insurer : opportunities for change in the insurance production process using the swiss non-life commercial insurance industry as an example. Saarbrücken: VDM Verlag Dr. Müller. ISBN 978-3-639-36168-1

Zeier Röschmann, Angela. 2011. Empirical Study of the Cooperation Process between Broker and Insurer : Opportunities for Change in the Insurance Production Process Using the Swiss Non-Life Commercial Insurance Industry as an Example. Saarbrücken: VDM Verlag Dr. Müller.

Zeier Röschmann, Angela. Empirical Study of the Cooperation Process between Broker and Insurer : Opportunities for Change in the Insurance Production Process Using the Swiss Non-Life Commercial Insurance Industry as an Example. VDM Verlag Dr. Müller, 2011.