| Publikationstyp: | Buch |
| Art der Begutachtung: | Keine Angabe |
| Titel: | Empirical study of the cooperation process between broker and insurer : opportunities for change in the insurance production process using the swiss non-life commercial insurance industry as an example |
| Autor/-in: | Zeier Röschmann, Angela |
| Umfang: | 84 |
| Erscheinungsdatum: | 2011 |
| Verlag / Hrsg. Institution: | VDM Verlag Dr. Müller |
| Verlag / Hrsg. Institution: | Saarbrücken |
| ISBN: | 978-3-639-36168-1 |
| Andere Identifier: | https://nbn-resolving.org/urn:nbn:de:101:1-201106062591 |
| Sprache: | Englisch |
| Schlagwörter: | Brokermanagement; Broker |
| Fachgebiet (DDC): | 332.38: Versicherungen |
| Zusammenfassung: | The study assesses and proposes opportunities for change in the cooperation between brokers and insurers using the Swiss commercial non-life insurance industry as an example. The term "cooperative production process" refers to functions which typically involve cooperation such as need analysis, submission process, and contract issuance. A functional approach, value chain analysis and transaction cost theory build the theoretical framework of the analysis. A broad survey and personal expert interviews disclose that the current cooperative process is characterized by a broad range of issues both on a process, organization as well as relationship level. On the one hand, survey results confirm the persistence of a traditional understanding of an intermediary role of the broker and a highly integrated value chain of insurers. On the other hand, there are clear tendencies of a shift of consulting functions to the broker. Overall, unclear roles and respective responsibilities, a low degree of standardization as well as a lack of process performance measurement are the major underlying reasons of issues. |
| URI: | https://digitalcollection.zhaw.ch/handle/11475/15047 |
| Volltext Version: | Publizierte Version |
| Lizenz (gemäss Verlagsvertrag): | Lizenz gemäss Verlagsvertrag |
| Departement: | School of Management and Law |
| Organisationseinheit: | Institut für Risk & Insurance (IRI) |
| Enthalten in den Sammlungen: | Publikationen School of Management and Law |
Dateien zu dieser Ressource:
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Zur Langanzeige
Zeier Röschmann, A. (2011). Empirical study of the cooperation process between broker and insurer : opportunities for change in the insurance production process using the swiss non-life commercial insurance industry as an example. VDM Verlag Dr. Müller.
Zeier Röschmann, A. (2011) Empirical study of the cooperation process between broker and insurer : opportunities for change in the insurance production process using the swiss non-life commercial insurance industry as an example. Saarbrücken: VDM Verlag Dr. Müller.
A. Zeier Röschmann, Empirical study of the cooperation process between broker and insurer : opportunities for change in the insurance production process using the swiss non-life commercial insurance industry as an example. Saarbrücken: VDM Verlag Dr. Müller, 2011.
ZEIER RÖSCHMANN, Angela, 2011. Empirical study of the cooperation process between broker and insurer : opportunities for change in the insurance production process using the swiss non-life commercial insurance industry as an example. Saarbrücken: VDM Verlag Dr. Müller. ISBN 978-3-639-36168-1
Zeier Röschmann, Angela. 2011. Empirical Study of the Cooperation Process between Broker and Insurer : Opportunities for Change in the Insurance Production Process Using the Swiss Non-Life Commercial Insurance Industry as an Example. Saarbrücken: VDM Verlag Dr. Müller.
Zeier Röschmann, Angela. Empirical Study of the Cooperation Process between Broker and Insurer : Opportunities for Change in the Insurance Production Process Using the Swiss Non-Life Commercial Insurance Industry as an Example. VDM Verlag Dr. Müller, 2011.
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