|Title:||Empirical study of the cooperation process between broker and insurer : opportunities for change in the insurance production process using the swiss non-life commercial insurance industry as an example|
|Authors :||Zeier Röschmann, Angela|
|Publisher / Ed. Institution :||VDM Verlag Dr. Müller|
|Publisher / Ed. Institution:||Saarbrücken|
|License (according to publishing contract) :||Licence according to publishing contract|
|Type of review:||Not specified|
|Subjects :||Brokermanagement; Broker|
|Subject (DDC) :||332: Financial economics|
|Abstract:||The study assesses and proposes opportunities for change in the cooperation between brokers and insurers using the Swiss commercial non-life insurance industry as an example. The term "cooperative production process" refers to functions which typically involve cooperation such as need analysis, submission process, and contract issuance. A functional approach, value chain analysis and transaction cost theory build the theoretical framework of the analysis. A broad survey and personal expert interviews disclose that the current cooperative process is characterized by a broad range of issues both on a process, organization as well as relationship level. On the one hand, survey results confirm the persistence of a traditional understanding of an intermediary role of the broker and a highly integrated value chain of insurers. On the other hand, there are clear tendencies of a shift of consulting functions to the broker. Overall, unclear roles and respective responsibilities, a low degree of standardization as well as a lack of process performance measurement are the major underlying reasons of issues.|
|Departement:||School of Management and Law|
|Organisational Unit:||Center for Risk & Insurance (ZRI)|
|Other identifiers :||https://nbn-resolving.org/urn:nbn:de:101:1-201106062591|
|Appears in Collections:||Publikationen School of Management and Law|
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