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dc.contributor.authorKeller, Thomas-
dc.contributor.authorSavarimuthu, Bastin Tony Roy-
dc.date.accessioned2018-08-24T08:32:47Z-
dc.date.available2018-08-24T08:32:47Z-
dc.date.issued2017-
dc.identifier.issn1539-2937de_CH
dc.identifier.issn1539-2929de_CH
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/9559-
dc.description.abstractSocial norms constrain behavior of individuals either through obligating or prohibiting certain types of behavior. Norm-based mechanisms have only recently found applications in enhancing decisions of knowledge workers in an automated business process management context. The norms inferred in the context of business process executions are then recommended to users so as to enable them to make informed decisions. The previous work on prohibition norm inference focused on identifying failure cases, which is now complemented by first inferring norms from the successful process execution cases and then inferring prohibition norms. This approach based on considering social feedback (i.e. inferring what is obliged and prohibited from history logs of process execution) shows encouraging results under uncertain business environments. Using simulation results the paper demonstrates that using the norm based mechanism results in reduced failure rates in the decision making of a knowledge worker while still providing maximum flexibility for the user to choose from a range of actions to execute.de_CH
dc.language.isoende_CH
dc.publisherIGI Globalde_CH
dc.relation.ispartofJournal of Electronic Commerce in Organizationsde_CH
dc.rightsLicence according to publishing contractde_CH
dc.subjectDecision supportde_CH
dc.subjectHuman interactionde_CH
dc.subjectNorm inferencede_CH
dc.subjectProcess automationde_CH
dc.subjectProcess miningde_CH
dc.subject.ddc658.5: Produktionssteuerungde_CH
dc.titleFacilitating enhanced decision support using a social norms approachde_CH
dc.typeBeitrag in wissenschaftlicher Zeitschriftde_CH
dcterms.typeTextde_CH
zhaw.departementSchool of Management and Lawde_CH
zhaw.organisationalunitInstitut für Wirtschaftsinformatik (IWI)de_CH
dc.identifier.doi10.4018/JECO.2017040101de_CH
zhaw.funding.euNode_CH
zhaw.issue2de_CH
zhaw.originated.zhawYesde_CH
zhaw.publication.statuspublishedVersionde_CH
zhaw.volume15de_CH
zhaw.publication.reviewPeer review (Publikation)de_CH
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Keller, T., & Savarimuthu, B. T. R. (2017). Facilitating enhanced decision support using a social norms approach. Journal of Electronic Commerce in Organizations, 15(2). https://doi.org/10.4018/JECO.2017040101
Keller, T. and Savarimuthu, B.T.R. (2017) ‘Facilitating enhanced decision support using a social norms approach’, Journal of Electronic Commerce in Organizations, 15(2). Available at: https://doi.org/10.4018/JECO.2017040101.
T. Keller and B. T. R. Savarimuthu, “Facilitating enhanced decision support using a social norms approach,” Journal of Electronic Commerce in Organizations, vol. 15, no. 2, 2017, doi: 10.4018/JECO.2017040101.
KELLER, Thomas und Bastin Tony Roy SAVARIMUTHU, 2017. Facilitating enhanced decision support using a social norms approach. Journal of Electronic Commerce in Organizations. 2017. Bd. 15, Nr. 2. DOI 10.4018/JECO.2017040101
Keller, Thomas, and Bastin Tony Roy Savarimuthu. 2017. “Facilitating Enhanced Decision Support Using a Social Norms Approach.” Journal of Electronic Commerce in Organizations 15 (2). https://doi.org/10.4018/JECO.2017040101.
Keller, Thomas, and Bastin Tony Roy Savarimuthu. “Facilitating Enhanced Decision Support Using a Social Norms Approach.” Journal of Electronic Commerce in Organizations, vol. 15, no. 2, 2017, https://doi.org/10.4018/JECO.2017040101.


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