Issue Date | Title | Involved Person(s) |
2019 | Kooperative Dienstleistungsentwicklung im Gesundheitswesen : die Umsetzung des Health-Value-Chain-Ansatzes | Angerer, Alfred; Kobler, Irene; Liberatore, Florian |
2019 | Case study : more patient safety by design : system-based approaches for hospitals | Kobler, Irene; Angerer, Alfred; Schwappach, David |
2019 | Applying the health complaints analysis tool (HCAT) to patient complaint data of patient interest organizations : a qualitative analysis using data from Switzerland | Schmelzer, Sarah; Kobler, Irene; Londina, Alla; Angerer, Alfred; Liberatore, Florian |