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5-Dec-2023
Should Net Promoter Score be supplemented with other customer feedback metrics? : an empirical investigation of Net Promoter Score and emotions in the mobile phone industry
Müller, Steffen
;
Seiler, Roger
;
Völkle, Melanie
2021
Measuring emotions in customer relationships : can NEV replace NPS?
Müller, Steffen
;
Seiler, Roger
;
Völkle, Melanie
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Müller, Steffen
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Müller, Steffen
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2021
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2023
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