Please use this identifier to cite or link to this item:
https://doi.org/10.21256/zhaw-18688
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DC Field | Value | Language |
---|---|---|
dc.contributor.author | Hüttermann, Marcel | - |
dc.contributor.author | Thimm, Tatjana | - |
dc.contributor.author | Hannich, Frank | - |
dc.contributor.author | Bild, Christine | - |
dc.date.accessioned | 2019-11-14T13:37:07Z | - |
dc.date.available | 2019-11-14T13:37:07Z | - |
dc.date.issued | 2019 | - |
dc.identifier.issn | 2055-5911 | de_CH |
dc.identifier.uri | https://digitalcollection.zhaw.ch/handle/11475/18688 | - |
dc.description.abstract | Purpose: The purpose of this paper is to examine visitor management in the German-Swiss border area of the Lake Constance region. Taking a customer perspective, it determines the requirements for an application with the ability to optimize personal mobility. Design/methodology/approach: A quantitative study and a survey of focus groups were conducted to identify movement patterns of different types of visitors and their requirements concerning the development of a visitor management application. Findings: Visitors want an application that provides real-time forecasts of issues such as traffic, parking and queues and, at the same time, enables them to create a personal activity schedule based on this information. Research limitations/implications: Not every subsample reached a sufficient number of cases to yield representative results. Practical implications: The results may lead to an optimization and management separation of mobility flows in the research area and be helpful to municipal planners, destination marketing organizations and visitors. Originality/value: The German border cities of Konstanz, Radolfzell and Singen in the Lake Constance region need improved visitor management, mainly because of a high level of shopping tourism by Swiss visitors to Germany. In the Summer months, Lake Constance is also a popular destination for leisure tourists, which causes over-tourism. For the first time, the results of this research presented here offer possible solutions, in particular by showing how a mobile application for visitors could defuse the situation. | de_CH |
dc.language.iso | en | de_CH |
dc.publisher | Emerald | de_CH |
dc.relation.ispartof | Journal of Tourism Futures | de_CH |
dc.rights | http://creativecommons.org/licenses/by/4.0/ | de_CH |
dc.subject | Mobile application | de_CH |
dc.subject | Visitor flow management | de_CH |
dc.subject | Overtourism | de_CH |
dc.subject.ddc | 306: Kultur | de_CH |
dc.title | Requirements for future digital visitor flow management | de_CH |
dc.type | Beitrag in wissenschaftlicher Zeitschrift | de_CH |
dcterms.type | Text | de_CH |
zhaw.departement | School of Management and Law | de_CH |
zhaw.organisationalunit | Institut für Marketing Management (IMM) | de_CH |
dc.identifier.doi | 10.1108/JTF-03-2019-0023 | de_CH |
dc.identifier.doi | 10.21256/zhaw-18688 | - |
zhaw.funding.eu | No | de_CH |
zhaw.issue | 3 | de_CH |
zhaw.originated.zhaw | Yes | de_CH |
zhaw.pages.end | 258 | de_CH |
zhaw.pages.start | 241 | de_CH |
zhaw.publication.status | publishedVersion | de_CH |
zhaw.volume | 5 | de_CH |
zhaw.publication.review | Peer review (Publikation) | de_CH |
zhaw.webfeed | W: Spitzenpublikation | de_CH |
zhaw.author.additional | No | de_CH |
Appears in collections: | Publikationen School of Management and Law |
Files in This Item:
File | Description | Size | Format | |
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2019Huettermann_Requirements for future digital visitor flow management_Journal-of-tourism.pdf | 181.74 kB | Adobe PDF | View/Open |
Show simple item record
Hüttermann, M., Thimm, T., Hannich, F., & Bild, C. (2019). Requirements for future digital visitor flow management. Journal of Tourism Futures, 5(3), 241–258. https://doi.org/10.1108/JTF-03-2019-0023
Hüttermann, M. et al. (2019) ‘Requirements for future digital visitor flow management’, Journal of Tourism Futures, 5(3), pp. 241–258. Available at: https://doi.org/10.1108/JTF-03-2019-0023.
M. Hüttermann, T. Thimm, F. Hannich, and C. Bild, “Requirements for future digital visitor flow management,” Journal of Tourism Futures, vol. 5, no. 3, pp. 241–258, 2019, doi: 10.1108/JTF-03-2019-0023.
HÜTTERMANN, Marcel, Tatjana THIMM, Frank HANNICH und Christine BILD, 2019. Requirements for future digital visitor flow management. Journal of Tourism Futures. 2019. Bd. 5, Nr. 3, S. 241–258. DOI 10.1108/JTF-03-2019-0023
Hüttermann, Marcel, Tatjana Thimm, Frank Hannich, and Christine Bild. 2019. “Requirements for Future Digital Visitor Flow Management.” Journal of Tourism Futures 5 (3): 241–58. https://doi.org/10.1108/JTF-03-2019-0023.
Hüttermann, Marcel, et al. “Requirements for Future Digital Visitor Flow Management.” Journal of Tourism Futures, vol. 5, no. 3, 2019, pp. 241–58, https://doi.org/10.1108/JTF-03-2019-0023.
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