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  2. School of Management and Law
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  4. Publikationen School of Management and Law
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dc.contributor.authorLiberatore, Florian-
dc.contributor.authorTscheulin, Dieter-
dc.contributor.authorLindenmeier, Jörg-
dc.contributor.authorSeemann, Ann-Karthrin-
dc.date.accessioned2019-07-31T12:59:27Z-
dc.date.available2019-07-31T12:59:27Z-
dc.date.issued2014-08-01-
dc.identifier.issn0951-4848de_CH
dc.identifier.issn1758-1044de_CH
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/17801-
dc.description.abstractAs patient autonomy and consumer sovereignty increase, information provision is considered essential to decrease information asymmetries between healthcare service providers and patients. However, greater availability of third party information sources can have negative side effects. Patients can be confused by the nature, as well as the amount, of quality information when making choices among competing health care providers. Therefore, the present study explores how information may cause patient confusion and affect the behavioral intention to choose a health care provider. Based on a quota sample of German citizens (n = 198), the present study validates a model of patient confusion in the context of hospital choice. The study results reveal that perceived information overload, perceived similarity, and perceived ambiguity of health information impact the affective and cognitive components of patient confusion. Confused patients have a stronger inclination to hastily narrow down their set of possible decision alternatives. Finally, an empirical analysis reveals that the affective and cognitive components of patient confusion mediate perceived information overload, perceived similarity, and perceived ambiguity of information.de_CH
dc.language.isoende_CH
dc.publisherSagede_CH
dc.relation.ispartofHealth Services Management Researchde_CH
dc.rightsLicence according to publishing contractde_CH
dc.subject.ddc362: Gesundheits- und Sozialdienstede_CH
dc.titleApplying the concept of consumer confusion to healthcare : development and validation of a patient confusion modelde_CH
dc.typeBeitrag in wissenschaftlicher Zeitschriftde_CH
dcterms.typeTextde_CH
zhaw.departementSchool of Management and Lawde_CH
zhaw.organisationalunitWinterthurer Institut für Gesundheitsökonomie (WIG)de_CH
dc.identifier.doi10.1177/0951484814546959de_CH
zhaw.funding.euNode_CH
zhaw.issue1-2de_CH
zhaw.originated.zhawYesde_CH
zhaw.pages.end21de_CH
zhaw.pages.start10de_CH
zhaw.publication.statuspublishedVersionde_CH
zhaw.volume27de_CH
zhaw.publication.reviewPeer review (Publikation)de_CH
zhaw.author.additionalNode_CH
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Liberatore, F., Tscheulin, D., Lindenmeier, J., & Seemann, A.-K. (2014). Applying the concept of consumer confusion to healthcare : development and validation of a patient confusion model. Health Services Management Research, 27(1-2), 10–21. https://doi.org/10.1177/0951484814546959
Liberatore, F. et al. (2014) ‘Applying the concept of consumer confusion to healthcare : development and validation of a patient confusion model’, Health Services Management Research, 27(1-2), pp. 10–21. Available at: https://doi.org/10.1177/0951484814546959.
F. Liberatore, D. Tscheulin, J. Lindenmeier, and A.-K. Seemann, “Applying the concept of consumer confusion to healthcare : development and validation of a patient confusion model,” Health Services Management Research, vol. 27, no. 1-2, pp. 10–21, Aug. 2014, doi: 10.1177/0951484814546959.
LIBERATORE, Florian, Dieter TSCHEULIN, Jörg LINDENMEIER und Ann-Karthrin SEEMANN, 2014. Applying the concept of consumer confusion to healthcare : development and validation of a patient confusion model. Health Services Management Research. 1 August 2014. Bd. 27, Nr. 1-2, S. 10–21. DOI 10.1177/0951484814546959
Liberatore, Florian, Dieter Tscheulin, Jörg Lindenmeier, and Ann-Karthrin Seemann. 2014. “Applying the Concept of Consumer Confusion to Healthcare : Development and Validation of a Patient Confusion Model.” Health Services Management Research 27 (1-2): 10–21. https://doi.org/10.1177/0951484814546959.
Liberatore, Florian, et al. “Applying the Concept of Consumer Confusion to Healthcare : Development and Validation of a Patient Confusion Model.” Health Services Management Research, vol. 27, no. 1-2, Aug. 2014, pp. 10–21, https://doi.org/10.1177/0951484814546959.


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