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dc.contributor.authorPleger, Lyn Ellen-
dc.contributor.authorMertes, Alexander-
dc.contributor.authorHochstrasser, Andrea-
dc.contributor.authorBrüesch, Caroline-
dc.date.accessioned2019-02-04T15:46:18Z-
dc.date.available2019-02-04T15:46:18Z-
dc.date.issued2019-
dc.identifier.urihttps://digitalcollection.zhaw.ch/handle/11475/14957-
dc.description.abstractIn recent years, public e-services have become an increasingly important topic on the public agenda. In the course of digitalization processes, public administrations around the world provide a number of services electronically. The decision about which services will be provided electronically is the responsibility of the public administration and therefore often fails to include the preferences of the users, namely the citizens, in the decision processes. The paper examines preferences of 899 citizens in Switzerland regarding public e-services by means of a conjoint analysis. The study is based on a quasi-experimental research design by assigning participants to two different groups of public e-services randomly. Findings yield that participants seem to prefer electronic public services compared to an analogue public service delivery. Concerning the service attributes, data security and price play a crucial role for the assessment of public services. Interestingly, the prevention of a low degree of data security and an increase in the price was found to be of higher relevance for the evaluation of public services as securing a high degree of data security and a decrease in the price. Moreover, results indicate that potential time savings play a subordinate role in the assessment. Data security seems to be of particular importance, if the public service deals with confidential data such as the tax declaration. The findings reveal new insights about factors influencing a successful implementation of public e-services in the context of digital transformation in the public sector for both research and practice.de_CH
dc.language.isoende_CH
dc.publisherSDA Bocconide_CH
dc.rightsLicence according to publishing contractde_CH
dc.subjectCitizen preferencede_CH
dc.subjectConjoint-analysisde_CH
dc.subjectE-service attributede_CH
dc.subjectPublic service deliveryde_CH
dc.subject.ddc004: Informatikde_CH
dc.subject.ddc350: Öffentliche Verwaltungde_CH
dc.titleAllowing users to pick and choose : a conjoint analysis of citizens’ preferences of public e-servicesde_CH
dc.typeKonferenz: Paperde_CH
dcterms.typeTextde_CH
zhaw.departementSchool of Management and Lawde_CH
zhaw.organisationalunitInstitut für Verwaltungs-Management (IVM)de_CH
zhaw.conference.details4th PUBSIC Conference, Milan, Italy, 23-25 Januar 2019de_CH
zhaw.funding.euNode_CH
zhaw.originated.zhawYesde_CH
zhaw.publication.statuspublishedVersionde_CH
zhaw.publication.reviewKeine Begutachtungde_CH
zhaw.webfeedZHAW digitalde_CH
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Pleger, L. E., Mertes, A., Hochstrasser, A., & Brüesch, C. (2019). Allowing users to pick and choose : a conjoint analysis of citizens’ preferences of public e-services. 4th PUBSIC Conference, Milan, Italy, 23-25 Januar 2019.
Pleger, L.E. et al. (2019) ‘Allowing users to pick and choose : a conjoint analysis of citizens’ preferences of public e-services’, in 4th PUBSIC Conference, Milan, Italy, 23-25 Januar 2019. SDA Bocconi.
L. E. Pleger, A. Mertes, A. Hochstrasser, and C. Brüesch, “Allowing users to pick and choose : a conjoint analysis of citizens’ preferences of public e-services,” in 4th PUBSIC Conference, Milan, Italy, 23-25 Januar 2019, 2019.
PLEGER, Lyn Ellen, Alexander MERTES, Andrea HOCHSTRASSER und Caroline BRÜESCH, 2019. Allowing users to pick and choose : a conjoint analysis of citizens’ preferences of public e-services. In: 4th PUBSIC Conference, Milan, Italy, 23-25 Januar 2019. Conference paper. SDA Bocconi. 2019
Pleger, Lyn Ellen, Alexander Mertes, Andrea Hochstrasser, and Caroline Brüesch. 2019. “Allowing Users to Pick and Choose : A Conjoint Analysis of Citizens’ Preferences of Public E-Services.” Conference paper. In 4th PUBSIC Conference, Milan, Italy, 23-25 Januar 2019. SDA Bocconi.
Pleger, Lyn Ellen, et al. “Allowing Users to Pick and Choose : A Conjoint Analysis of Citizens’ Preferences of Public E-Services.” 4th PUBSIC Conference, Milan, Italy, 23-25 Januar 2019, SDA Bocconi, 2019.


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