Issue Date | Title | Involved Person(s) |
2019 | Applying the health complaints analysis tool (HCAT) to patient complaint data of patient interest organizations : a qualitative analysis using data from Switzerland | Schmelzer, Sarah; Kobler, Irene; Londina, Alla; Angerer, Alfred; Liberatore, Florian |
2019 | The relevance of citizen co-creation for the effectiveness of public health campaigns : results from the evaluation of a HIV prevention campaign in Switzerland | Liberatore, Florian; Schmelzer, Sarah; Angerer, Alfred |
2019 | The development and validation of the Swiss CSI-HC : a client satisfaction measure for homecare services in Switzerland | Hollenstein, Eva; Schmelzer-Kriech, Sarah; Liberatore, Florian |
2019 | Sensitive to critical incidents : the development and validation of the Swiss CSI-HC : a client satisfaction measure for homecare services in Switzerland | Hollenstein, Eva; Schmelzer, Sarah; Liberatore, Florian |
2019 | Kooperative Dienstleistungsentwicklung im Gesundheitswesen : die Umsetzung des Health-Value-Chain-Ansatzes | Angerer, Alfred; Kobler, Irene; Liberatore, Florian |